| Posted by: Rusty at January 28, 2007, 7:29 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
So sorry TomT,
Your story sickened me to my stomach.
The most frustrating thing is not being able to get back at these lowlife in any meaningful way other than just not giving them our money.
The trouble is even when they eventualy go out of business they will of ripped off plenty enough people to make a pretty penny.
Stories like these must horrify the respectable side of the industry too because a few rotten apples really do spoil the barrel.
Personally my online gambling is about 10% of what it was due to repeated bad experiences one way or another and I dare say there are several more people like me who have been turned off by this industries antics.
I am still amazed that the largest and most respected Casinos do not get together and self regulate themselves.
It would not take much setting up and would be cost efficient.
Why wait for some outside group in which they have little influence to enforce regulation?
Maybe they just do not have the will.
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| Posted by: TomT at January 27, 2007, 1:37 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Well, thanks for trying to help me Bryan, I appreciated that. Tajmahal now does not even reply to my emails (since a couple of weeks), so now I'm going to take matters into my own hands and contact all their payment processors, gaming provider, and the local police department in Valletta, Malta (where their head office is supposedly located).
Oh, and thanks for putting them on the list of Rogue casinos... I'm going to email Tajmahal the link for that right now.
TomT
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| Posted by: Casinomeister at January 19, 2007, 4:05 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
I guess you need to contact Safebet
Quote:
Taj Mahal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play.
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| Posted by: sdaddy at January 13, 2007, 8:48 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
What these guys have done to you is beyond the pale, TomT. Even their promises to Bryan are apparently meaningless.
At some point you've got to conclude that they have no intention of paying you and that it's time to take the gloves off. Find out who their affiliates are and pressure or shame them into dropping this casino. Get your story out there as much as possible on the casino forums. Submit a complaint to Neteller investigations (investigations@neteller.com) about non-payment from a merchant. Hit them hard.
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| Posted by: TomT at January 13, 2007, 4:04 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Well, I still haven't gotten anything from these guys yet, can you believe this? Before Christmas they strung me along by saying they'd send me half of my winnings within 1 week, with the other half in January after I sent them a written apology for my "strong language" I used with their support staff... I'm serious! Anyway, after that first half didn't arrive, they said it was because Neteller couldn't accept their USD wire transfer, and they had to re-send it in Euros. I was scratching my head on that one but gave them the benefit of the doubt.
So I continued to wait.... nothing. I contacted Neteller to ask them if indeed a wire was sent to them from TajMahalCasino on my behalf. They said they hadn't received anything yet but would keep in touch with me. Then a few days later (last week) I got an email from Neteller saying that they had spoken to "Sam" at TajmahalCasino and that Sam said I would be receiving the funds in my Neteller account by the end of the week (this week, F... | | Read Entire Entry |
| Posted by: Casinomeister at December 7, 2006, 8:53 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by TomT
... Anyway, Mr. Bailey, I emailed you a couple of times in the past week/10 days in an attempt to keep you up to date on the situation, but I didn't hear back from you. It appears Tajmahal is dragging their feet again on this, would you be able to contact them again on my behalf and light a bit of a fire under them? And if possible, let them know that they should be remitting my full winnings immediately without this half-now half-later proposal... I think they've already had plenty of time to pay me.
I'll let them know.
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| Posted by: TomT at December 7, 2006, 6:28 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Thanks to everyone for all the support... and a big thanks to Casinomeister Bailey for going to bat for me on this.
Mr. Bailey, after your quick contact with TajMahal, they contacted me right away to try and resolve this. They proposed sending me half my money immediately and the other half no later than January, provided I apologize for the strong language I directed at their support staff. Anyway, that was about 10 days ago and they've been jerking me around again ever since... I haven't received one cent from them yet. I spoke to their "Sam" a couple of times but now whenever I call, he is never in. They REALLY don't want to pay up... it's pretty clear.
Anyway, Mr. Bailey, I emailed you a couple of times in the past week/10 days in an attempt to keep you up to date on the situation, but I didn't hear back from you. It appears Tajmahal is dragging their feet again on this, would you be able to contact them again on my behalf and light a bit of a fire under them? And if possib... | | Read Entire Entry |
| Posted by: Casinomeister at December 1, 2006, 10:36 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by jerrylee
whatever happened to the OP? did he submit a PAB
Yes, it was submitted and the casino responded:
Please note I am taking care of the players that have complained and the issues will be resolved.
Just waiting now to hear from TomT.
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| Posted by: frufrugirl at November 24, 2006, 8:13 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
In Washington you renew your licence every 4 years. You can get a new one without the sticker but it costs you. (not much) I would recommend a new licence only because not everyone is aware of the address change sticker and they just plain dont trust altered(even official) licences.
Id theft if rampid in this state and it pays to keep you id current. Just say you lost your and get another.
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| Posted by: jerrylee at November 24, 2006, 6:47 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by happygobrokey
take a cue from tomt's plight and update your licence when you move!!
took the cue and got a new license printed. new pic, new address, in 3 days for all of $12. gonna scan it, you never know when that big payoff is coming.
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| Posted by: happygobrokey at November 20, 2006, 10:29 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
you didn't get a new licence card for three years? isn't there a law about changing your id within a period of time? i assume you were waiting for it to expire or not sure if you were planning to stay at your new address, but not getting a new licence for three years after moving? obviously these guys are at fault for taking you down the garden path, but if i was waiting on a 5000 cashout, i would have made a point to go downtown and drop the 25-50 bucks on a new licence card in order that the addresses match.
related matter, an expired id will not serve to get you in a bar or buy a pack of smokes, even though it still clearly depicts you and your birthday is not going to change. in my jurisdiction, there is even a sticker issued once you renew the licence that the id is "valid for photo identification only" pending delivery of the new card, but it still isn't good enough.
of course in the case of a casino they don't care where the deposit comes from, but come time to for... | | Read Entire Entry |
| Posted by: POlka78 at November 18, 2006, 3:41 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Lets see what the Meister has to say before you declare war. Making things public to a large audience is the players best weapon dont use it too early and burn bridges. When a mediator like the meister fails give them terror.
Take a look wich affiliates promote them tell them your story and do the forum walk.
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| Posted by: vinylweatherman at November 18, 2006, 2:53 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by TomT
Thanks for the support everyone... yeah, it's pretty maddening.
I just had a thought - do you think I should send an email to TajMahal Casino with a link to this thread here? Maybe if they see that I'm not taking this lying down it might light a fire under them?
Thanks
TomT
This would be a good approach, BUT make sure you have exhausted all other avenues before doing so.
They will NEVER let you play there again once they find out about this thread, but I don't think that would worry you
They may still not budge, only a small number of players are members of Casinomeister, however posting on other forums will widen the coverage, but be patient while they have your money (it's a lot to lose).
Keep all those E-mails, and make sure that you construct a good storyline of the whole event. There are many players who take advantage of casinos by posting in forums in order to extract money that they are not entit... | | Read Entire Entry |
| Posted by: TomT at November 18, 2006, 12:19 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Thanks for the support everyone... yeah, it's pretty maddening.
I just had a thought - do you think I should send an email to TajMahal Casino with a link to this thread here? Maybe if they see that I'm not taking this lying down it might light a fire under them?
Thanks
TomT
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| Posted by: Pinababy69 at November 17, 2006, 5:28 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
I scanned this briefly last night, then just read it again ery closely now. I'm with Jetset, my blood pressure rose and the cup of coffee I just drank is churning in my stomach. IF everything that Tom has written is true, then this needs to be broadcast far and wide...and whoever said that everyone should get behind this player is correct. This has got to be one of the most blatant abuses of T & C's that I have ever seen, not to mention the (perhaps intentional) inept customer service and management. I am disgusted.
Bryan, Spear, Jet...I hope that one or all of you knows someone who can look into this.
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| Posted by: vinylweatherman at November 17, 2006, 5:07 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by POlka78
The screenshot is from Futurebet BJ.
Good enough reason not to play there then. Clearly there was never any intention to do other than refund the deposit, maybe they simply could not afford to pay!
I thought SafeBet was an RTG fake, seems other casinos use it now.
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| Posted by: Westland Bowl at November 17, 2006, 3:52 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
OK, I have found who "regulates" this outfit, and it really does NOT look good!...... The software is not disclosed either, could be anything, but I would suspect RTG. Naturally, TomT should be able to enlighten.
The screenshots of their blackjack game is not recognizable to me. It doesn't look like either RTG or Playtech or MG or any others I've seen.
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| Posted by: vinylweatherman at November 17, 2006, 3:39 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
OK, I have found who "regulates" this outfit, and it really does NOT look good!
Taj Mahal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play.
SafeBet are in the rogues gallery as a "Fake watchdog site".
This is the only claim I can see to it being regulated. The software is not disclosed either, could be anything, but I would suspect RTG. Naturally, TomT should be able to enlighten.
Here is the promotion they offer:-
Get 2 HUGE BONUSES when you join TAJ MAHAL Palace worth an INCREDIBLE $888 FREE!!
Bonus 1: 100% FREE up to $400 with your initial deposit in the casino
(Coupon Code: JACKPOT1)
Bonus 2: 100% FREE up to $488 with your second deposit in the casino
(Coupon Code: JACKPOT2) | | Read Entire Entry |
| Posted by: jetset at November 17, 2006, 7:53 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Quote: Originally Posted by Westland Bowl
This makes me wish there was a igilante Rogue Casinos Hacker Swat Team to shut down casinos such as this through high-level intrusion into their computers to shut them down completely.
My blood pressure kept going up as I scrolled down reading the totally unacceptable treatment that TomT was subjected to by this nasty, cheating two-bit operation Taj Mahal Palace, and compounding that was the clearly complicit behaviour of the so-called support centre and the software provider.
Unfortunately, this is not the first time that licensees of this low calibre have indulged in this delaying and finally disqualifying technique. This is the sort of treatment you can expect from underfunded and unpoliced (by the software provider) low-lifes who shouldn't be in this business at all.
I hope that TomT broadcasts this far and wide as a warning to others who may then be able to avoid being jerked around and seriously prejudiced li... | | Read Entire Entry |
| Posted by: Westland Bowl at November 17, 2006, 5:29 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
This makes me wish there was a igilante Rogue Casinos Hacker Swat Team to shut down casinos such as this through high-level intrusion into their computers to shut them down completely.
Maybe the Star Trek-like transporter hasn't been invented yet because then pissed players can instantly deal in person with the "incompetent" online casino staff right then and there. AND a transporter like that would solve US players problem of being in US while doing online gambling!
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| Posted by: vinylweatherman at November 17, 2006, 5:03 am | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
This certainly looks like deliberate incompetence designed to result in them not having to pay out what are legitimate winnings under original terms and conditions.
They didn't seem to understand the simplest of statements in the E-mails, or even read most of them, their phone support barely spoke English, yet they market to English speaking players. Oddly, they seem able to grasp anger and abusive language in English despite being unable to understand the meaning of a simple explanation of how to interpret the US legal document (drivers licence), given that they themselves state they are not familiar with how the document would look. (How the hell (oops, that's my account locked then ), could they then expect to erify the alidity of any documentation.
The one thing that convinces me they never intended to pay is the fact that they repeatedly fail to enable you to communicate with them by obscure trickery, "takes her weekends mid week", "the CASHIER support phone number do... | | Read Entire Entry |
| Posted by: TomT at November 16, 2006, 10:27 pm | | Topic: TajmahalPalaceCasino are crooks of the highest order Forum: Casino Meister |
Don't touch these guys with a 10 ft pole, people.
This one is just too ridiculous. If I wasn't so infuriated, I'd laugh... or cry. I apologize for the length of it, but they really dragged me through the meat grinder on this one and I just wanted to give the play-by-play. This has to be the finest example of run-around ever.
On Sept 3 of this year I played some blackjack at Tajmahalpalacecasino.com and had some awesome luck playing blackjack. I deposited $400, got their $400 match bonus and went on to turn that into $5,058! Best luck I ever had at the casinos. I was on top of the world. I put in for a cashout of the full amount on Sept 8 and began to wait. Here is the sequence of events that unfolded, check this out:
(1) On Sept 10 I received an email from them:
"Dear Tom,
Thank you for your email.
Account Department are working hours monday to friday.
The withdrawal process takes 4-7 business days."
(2) So... | | Read Entire Entry |
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