| Posted by: DJSirMatthew at February 12, 2007, 5:55 pm | | Topic: Yukon Gold 100% guarantee cashback doesn't pay back Forum: Casino Meister |
Well, after some more emails in which they stated their system was f*cked up the days I made my deposit, I finally received the liberating one which stated they put the 50$ back in my account. Just made the withdrawal and hope to see the money in NETeller this week...
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| Posted by: cyprean at February 6, 2007, 2:44 pm | | Topic: Yukon Gold 100% guarantee cashback doesn't pay back Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
You are dealing with Casino Rewards CS , give them a month to reply, and if you still don't hear back, send them a reminder
This is so true. Casinorewards has possibly the 2nd worst customer service out there.
Hang in there, send them the docs and transaction IDs and keep asking. Awful lot of work for a lousy $50.
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| Posted by: DJSirMatthew at February 5, 2007, 3:12 pm | | Topic: Yukon Gold 100% guarantee cashback doesn't pay back Forum: Casino Meister |
Well, last Friday I received a mail from costumer support from Yukon Gold in which they again stated they didn't find any deposit from me. I just replied with all details and a screen shot of the cashcheck page of Yukon Gold. Let's see what they have to say to that...
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| Posted by: DJSirMatthew at January 30, 2007, 9:02 pm | | Topic: Yukon Gold 100% guarantee cashback doesn't pay back Forum: Casino Meister |
Still no reaction from them. I emailed them 3 times since the last email I received. The deposit dates from last week friday, so their system had time enough to "update". Their life support is always unreachable. If I don't receive anything by tomorrow I might try calling their support...
Besides, from Casino Rewards I received some 2000 points for doing this promotion, but that's only worth 20$ while my deposit was 50$ and I presume you have to clear those 20$ too first.
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| Posted by: DJSirMatthew at January 30, 2007, 8:45 am | | Topic: Yukon Gold 100% guarantee cashback doesn't pay back Forum: Casino Meister |
Well,
I found out about Yukon Gold 100% cashback upto 50$ last week through a friend. It states you have to make at least 10 bets and after those bets, if you bust, they'll refund you your deposit. So I did, played about 11 hands of blackjack, bet almost full BR on banker baccarat and lost, and lost the rest on blackjack.
I went to their website, clicked the corresponding button (under promotions-sign up bonus- claim your refund here), and few minutes later got this mail:
Hi Jurgen,
Your claim for the money back guarantee promotion has been received!
It can take up to 2 hours for the request to be processed at which time
we will send you a confirmation email to complete your claim. Thank
you for your patience.
If you have any questions about this promotion, please dont hesitate to
contact our 24/7 support centre and one of the friendly staff there
will be happy to help.
Good luck.
Steven Cooke
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