| Posted by: dealer wins at February 24, 2007, 8:53 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
I cannot think of how there can possibly be fraud where someone has lost their deposit and bonus.
Casino fraud maybe LOL, but I cannot see how even the best fraudsters lose their $100 deposit and the bonus, and then manage to re-deposit and commit fraud, whether there is a carryover or not of the wagering requirement???
The only thing I can think of is a system fault which can be manipulated, and if that is the case the solution would be to fix the fault surely.
| | Static Link |
| Posted by: sweiger at February 24, 2007, 8:50 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by Frank
The gentleman in charge of our bonus policies is back in the office now. He just responded to my question about this saying that this was a Crypto policy but should have been repealed in early January. It was a temporary policy due to some major bonus fraud occurring in a certain part of the world. He said he would talk to Crypto about this ASAP.
Regards,
Frank
OK, I played omni 2/1 and inter 7/1, so the
"policy due to some major bonus fraud occurring in a certain part of the world"
might have been on while playing omni and gone when I played inter. That explains why inter acted normally for me.
But it doen't explain the policy. Why not just ban players on an individual basis if bonus fraud was really observed, instead of hitting all crypto players without any info as to why?
| | Static Link |
| Posted by: Frank at February 23, 2007, 9:43 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
The gentleman in charge of our bonus policies is back in the office now. He just responded to my question about this saying that this was a Crypto policy but should have been repealed in early January. It was a temporary policy due to some major bonus fraud occurring in a certain part of the world. He said he would talk to Crypto about this ASAP.
Regards,
Frank
| | Static Link |
| Posted by: sweiger at February 23, 2007, 7:26 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by dealer wins
I think its ery wrong to have wagering carried over if you lose your deposit and bonus.
If I lost my $200 with say $1500 of wagering left before I could withdraw anything I would NEVER EVER re-deposit. Whats the point when you cant withdraw any winnings until you have gambled loads.
And if that is the case the website should CLEARLY state this in big, bold letters as this carry-over wagering is almost a license to steal money really.
Exactly! That's why I hope omni will get kicked off the accredited list and buried in "not recommended" section, unless of course, they do the right thing and cancel that licence-to-steal term.
| | Static Link |
| Posted by: dealer wins at February 23, 2007, 12:12 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
I think its ery wrong to have wagering carried over if you lose your deposit and bonus.
If I lost my $200 with say $1500 of wagering left before I could withdraw anything I would NEVER EVER re-deposit. Whats the point when you cant withdraw any winnings until you have gambled loads.
And if that is the case the website should CLEARLY state this in big, bold letters as this carry-over wagering is almost a license to steal money really.
| | Static Link |
| Posted by: Frank at February 20, 2007, 9:38 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Thanks sweiger, that's the reply I was waiting for! The customer support person said Inter and the other Crypto licensees have the same policy as our properties (yes, Sands has the same policy). The owner isn't in the office today so I'm going to talk to him about this first thing tomorrow morning. I will update you on his thoughts then.
Regards,
Frank
www.omnicasino.com
| | Static Link |
| Posted by: sweiger at February 20, 2007, 8:36 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by Frank
I was told this is a Cryptologic policy, not an individual licensee policy.
Inter doesn't have that scam policy. If you bust, you bust without further harrasment. Next bonus, new WR without the past WR haunting you.
Thx. for replying.
And thx. Meister, for addressing the issue.
If omni drops that sick policy, I might consider playing there again.
BTW isn't Sands of carribean in the same group with same rules?
| | Static Link |
| Posted by: winbig at February 20, 2007, 8:15 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by Frank
I was told this is a Cryptologic policy, not an individual licensee policy. Let me investigate further then get back to you. Please bear with me while I try to sort this out.
Regards,
Frank
www.omnicasino.com
Thanks for the update; but if I ran a Crypto casino, I would definitely look into switching providers. There's plenty of other casinos that cancel a players WR once they hit 0.
| | Static Link |
| Posted by: Frank at February 20, 2007, 8:01 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Hi,
I apologize for not responding to this earlier. I just spoke with customer support and they confirmed that you must meet past wagering requirements even if your balance went to $0. I need to investigate further but it appears that you must either meet the past wagering requirement or lose 2x your previous deposit (ie. deposit $100 in December - must lose $200 excluding the bonus). The latter doesn't make much sense to me so I need to contact some others about this. I was told this is a Cryptologic policy, not an individual licensee policy. Let me investigate further then get back to you. Please bear with me while I try to sort this out.
Regards,
Frank
www.omnicasino.com
| | Static Link |
| Posted by: Casinomeister at February 20, 2007, 6:20 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
I don't know what PMd means, but if you mean if I did address the issue, then yes, I did speak to their support, asking what the f... they are up to (didn't use that terms though) The robo-rep from their support I spoke to, could only say "that is the way our terms is" and copy/pasted their aforementioned terms. I have no idea who to go to if I wanted to go deeper into the matter.
The software keeps track of the playtrough and had december month's remaining wager requirement set to "active" in combination with janurary WR, although I lost everything in december. So what good would it do to discuss their behavior further with them? It must be manager's decision to interpret their terms that way, right?
PMd means Private Messaged. If you look here http://www.casinomeister.com/forums/showgroups.php you'll see a list of casino reps who can be contacted either by PM, email, or both. I hope that when members post complaints... | | Read Entire Entry |
| Posted by: sweiger at February 20, 2007, 6:00 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
My question: has anyone PMd the casino rep? That's what the reps are here for. If you have PMd a casino rep, and they don't answer, then I need to be aware of this.
I don't know what PMd means, but if you mean if I did address the issue, then yes, I did speak to their support, asking what the f... they are up to (didn't use that terms though) The robo-rep from their support I spoke to, could only say "that is the way our terms is" and copy/pasted their aforementioned terms. I have no idea who to go to if I wanted to go deeper into the matter.
The software keeps track of the playtrough and had december month's remaining wager requirement set to "active" in combination with janurary WR, although I lost everything in december. So what good would it do to discuss their behavior further with them? It must be manager's decision to interpret their terms that way, right?
| | Static Link |
| Posted by: Casinomeister at February 20, 2007, 4:28 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by pangloss
....because it is much harder to get off the accredited list than it is to get on it in the first place - proof positive in the eating. A water tight case one would think.
Just take your lumps Casinomeister without getting into the personal insults thanks. Learn to take a little bit of criticism every now and then without spitting the dummy - it's only a freaking good/bad casino list after all.
...
Sorry dude, as soon as you question my integrity that's when it's not a lump nor a criticism. I can handle criticism, but when it is based on fabrications or derived from BS then be prepared to receive a few lumps yourself.
Tell me, how is it harder to be removed from the accredited list? Please give me some examples. Give me a list of the casinos that I've added in the past twelve months and a list of the casinos that have been removed. Put your money where your mouth is, okay? And do me a favor and start a ... | | Read Entire Entry |
| Posted by: pangloss at February 20, 2007, 4:06 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
My point is:
I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.
But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...
....because it is much harder to get off the accredited list than it is to get on it in the first place - proof positive in the eating. A water tight case one would think.
Just take your lumps Casinomeister without getting into the personal insults thanks. Learn to take a little bit of criticism every now and then without spitting the dummy - it's only a freaking good/bad casino list after all.
...
| | Static Link |
| Posted by: Casinomeister at February 20, 2007, 2:29 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
My point is:
I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.
But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...
Fine - the answer is "let's check this out." If a casino is doing something that seems to be unfair, then let's address the issue and see if it can't be changed. I'll contact the casino to see what's up.
My question: has anyone PMd the casino rep? That's what the reps are here for. If you have PMd a casino rep, and they don't answer, then I need to be aware of this. Sometimes people are away on acation, at a conference, or they don't work there anymore. "Frank" has been employed at Peak Entertainment for years and he's normally pretty responsive.
If no one has, then WTF? How do you expect any chan... | | Read Entire Entry |
| Posted by: sweiger at February 20, 2007, 11:31 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
My point is:
I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.
But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...
| | Static Link |
| Posted by: Casinomeister at February 20, 2007, 10:43 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
I guess the silence means nobody here gives a shit about omni casinos false, deceptive and ambigous terms... and the fact that the artists are listed here as an accredited casino
Maybe because I don't read every post, and I also feel that most members here are capable of PMing the casino reps on their own without me having to constantly step in and show them how.
http://www.casinomeister.com/forums/members/frank.html
Have you done this yet, or are you just letting off steam?
If you are still not satisfied with the result, and you have what you feel is a legitimate complaint, then PAB here:
http://www.casinomeister.com/problems.php and I'll look into this for you - not a problem.
Quote: Originally Posted by pangloss
I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.
Where ... | | Read Entire Entry |
| Posted by: sweiger at February 20, 2007, 8:21 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
I guess the silence means nobody here gives a shit about omni casinos false, deceptive and ambigous terms... and the fact that the artists are listed here as an accredited casino
| | Static Link |
| Posted by: sweiger at January 30, 2007, 7:34 am | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Casinomeister, why is there no response from you on this matter?
Do you really think Omni "adheres to their own Terms and Conditions" when they interpret
Quote:
"required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal."
as having to fulfill wager req. NO MATTER how many subsequent deposits it takes.
"Original deposit, the bonus amount, dervied winnings"
is clearly referring to ONE deposit(the original) + THE bonus where you have to fulfill the wager requirement...or what?
Casinomeister, do you really think Omni "adheres to their own Terms and Conditions" ??
| | Static Link |
| Posted by: Mousey at January 28, 2007, 11:18 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by Rusty
The real question is;
"What does it take to get on the accredited list?"
A definition would be most welcome.
From the Accredited Casinos Page :
Quote:
How the choice is made: I will meet face to face with the persons managing the casino before it's listed on this site to ensure that the following criteria and standards are agreed upon.
They must be able to take care of any player issue swiftly and professionally
They must adhere to their own Terms and Conditions.
They must only use seals, banners, logos, etc. to which they are entitled.
They must have no affiliation with "fake" players' advocacy groups.
They must be willing to divulge information about their business.
They must have a clean history of fairness towards their customers.
They must not use spam as a marketing tool.
They must not accept bets from jurisdictions where it is co... | | Read Entire Entry |
| Posted by: pangloss at January 25, 2007, 1:31 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
I
Casinomeister, you should NOT list Omni as an accredited casino!
I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.
Again we have bonus complaints from the same old malefactors and for the same old reasons - it goes on and on and on with this crowd. They live a charmed life on this board and God knows why.
...
| | Static Link |
| Posted by: me_and_ed at January 24, 2007, 7:55 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by winbig
It sounds to me as if there's a miscommunication between mgmt and their support team.
Was this issue resolved, or are they still holding you to the previous WR?
I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.
Too bad it's going to be next week before this is looked into - Bryan's at ICE
I am not sure, I closed my account after this fiasco, I know I busted out and went to redeposit, I found out I still had over $1000 in W/R, I posted a thread here regarding this, the manager then got back to me and said they do zero out, however when I contacted C/S they said they do not and the W/R still stood, that was enough for me.
| | Static Link |
| Posted by: sweiger at January 24, 2007, 7:54 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by winbig
Was this issue resolved, or are they still holding you to the previous WR?
I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.
Too bad it's going to be next week before this is looked into - Bryan's at ICE
Not resolved, 'cause I didn't think I could gain much by complaining further. It must be the managements decision, since the wager for december lists as "active". Their system keeps track of the fullfilment, you can't withdraw even your deposit, so it is not just because some conehead at the casino thinks it should be that way.
Anyway I got this feeling about it: "OKAY! ... I wager REAL high on some slot, make or break, and if I hit, I'll wager the remaining on the lowest ariance slot I can find, and cash out WAY more than they thought I would be able to.."
Lost all
| | Static Link |
| Posted by: winbig at January 24, 2007, 7:35 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by me_and_ed
I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.
It sounds to me as if there's a miscommunication between mgmt and their support team.
Was this issue resolved, or are they still holding you to the previous WR?
I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.
Too bad it's going to be next week before this is looked into - Bryan's at ICE
| | Static Link |
| Posted by: sweiger at January 24, 2007, 7:04 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by me_and_ed
I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.
So much for "accredited casinos" nowadays...
A danish casinoportal I used to isit, used to list only fair casinos, then they started to list less-fair or even known rogue scammers. Lost a bunch of isitors and credability by prostituting themselves in that manner.
I sure hope that is not the case with this place?
Meister: You ought to REMOVE OMNI from accredited casinos IMNSHO !
| | Static Link |
| Posted by: me_and_ed at January 24, 2007, 6:51 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Quote: Originally Posted by sweiger
I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:
(From their terms) :
"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."
This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!
They call it clear terms (at least the supportgirl did).
I call it a dirty tric... | | Read Entire Entry |
| Posted by: cash4andy at January 24, 2007, 6:14 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
Don't see the problem, but I do think this is the stupidest term around.
They set themselves up with the scanario of I bust out with $2000 wagering to go.
Now I fancy playing casino an have 2 options
1/ Do I play elsewhere where i'm fine to cash out any winnings I make at any time?
2/ Do I play at omni/sands where I can't win a single penny unless I wager $2000 on eligible games only
Well go figure the bonus not disappearing costs them a customer because I'm not jumping through any loops for my next withdraw,
| | Static Link |
| Posted by: sweiger at January 24, 2007, 4:52 pm | | Topic: OMNI Casino wager req. carry over Forum: Casino Meister |
I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:
(From their terms) :
"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."
This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!
They call it clear terms (at least the supportgirl did).
I call it a dirty trick!
Casinomeister, you should NOT list Omn... | | Read Entire Entry |
|