Casino Talks

Quote: Originally Posted by Seaman63

I recieved the exactly same mail from big dollar...same words used. Also I recieved an answer from ecogra / Tex that they are checking this. Now my question: one of ecogra´s rules is not to post at any forum about the dispute..hopefully we haven´t broken that rule by posting here?

thanks for everything.

I would just wait until you get something back from Tex. Post about other stuff in the meantime.

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Posted by: Seaman63 at March 16, 2007, 5:53 pm

Topic: Big Dollar Casino Forum: Casino Meister

I recieved the exactly same mail from big dollar...same words used. Also I recieved an answer from ecogra / Tex that they are checking this. Now my question: one of ecogra´s rules is not to post at any forum about the dispute..hopefully we haven´t broken that rule by posting here?

thanks for everything.

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Posted by: andi at March 15, 2007, 7:54 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

Tex thought I was dealing with this. That could explain it. But she was looking into this, I know.

Oh my gosh!! lol
what a state of confusion!
Thanks,
andi

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Posted by: Casinomeister at March 15, 2007, 7:04 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

I received this email from Big Dollar today, this is it! He told me he has emailed me twice this week, however this is the only one I have as of now.
Nothing from eCogra........
Thanks for your help Bryan.

Tex thought I was dealing with this. That could explain it. But she was looking into this, I know.

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Posted by: ljade243 at March 15, 2007, 6:50 pm

Topic: Big Dollar Casino Forum: Casino Meister

no, the 220k is the amount i LOST over the years.

I have an update. despite Tex Reese and his "e-cogra" BS, i went to casinomeister and asked that he intervene. He did. All that I asked for he got me. All that I asked for from e-cogra, was a crock of nothing.

I am not a regular here, but I will say this, the "meister" is the man...

Somehow I would like to thank him....

LJ

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Posted by: andi at March 15, 2007, 6:20 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

What's up with that? They've been in contact with you.

I received this email from Big Dollar today, this is it! He told me he has emailed me twice this week, however this is the only one I have as of now.
Nothing from eCogra........
Thanks for your help Bryan.

I am familiar with your account and the cashin status as this formed part of the items we
dealt with ia ecogra and casinomeister. The casino took the decision that cashins that fell into the
category subject to the Errors and Omissions term could not be paid.

We did not take this decision lightly - we spent quite some time discussing this with eCogra from the time
it happened to the end of this previous week. Your cashins for $60 and $1504 have fallen into the
above category and as such, were not paid and cannot be paid.

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Posted by: Casinomeister at March 15, 2007, 5:10 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

Hey Again,
Any updates?
I have done everything I was supposed to do and haven't had eCogra or Big Dollar contact me! I even sent Tex a quick note yesterday for an update and still no response.
I appreciate your help.
Thanks
andi

What's up with that? They've been in contact with you.

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Posted by: andi at March 15, 2007, 5:09 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

Have you not been contacted by their manager? He told me that he was going to contact you on Monday.

There is no reason IMO why your issue should not have been dealt with swiftly. I told you that I forwarded your info to eCOGRA, but you also need to contact them yourself as well. They will not initiate any procedures unless you contact them personally.

Please do this now.

Hey Again,
Any updates?
I have done everything I was supposed to do and haven't had eCogra or Big Dollar contact me! I even sent Tex a quick note yesterday for an update and still no response.
I appreciate your help.
Thanks
andi

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Posted by: andi at March 13, 2007, 4:47 pm

Topic: Big Dollar Casino Forum: Casino Meister

Do you mean the manager Tony from Big Dollar, if yes then he has not contacted me. His last email was the condescending one from last week telling me I should have known better.
I did submit my information after you to eCogra last week. I just sent another email to them and they were under the impression you were following up with them. They are checking into this now and said they will get back to me soon. ????????
Thanks

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Posted by: Casinomeister at March 13, 2007, 10:25 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

I DO hope they share that incompetent fool who designed that promotion though, I'll just lie in wait
I am afraid we all may literally be "lieing" by the time that happens!
I have just completely lost faith in any reputable casino these days. I really thought these guys were great.
Thanks again!

Have you not been contacted by their manager? He told me that he was going to contact you on Monday.

There is no reason IMO why your issue should not have been dealt with swiftly. I told you that I forwarded your info to eCOGRA, but you also need to contact them yourself as well. They will not initiate any procedures unless you contact them personally.

Please do this now.

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Posted by: andi at March 13, 2007, 6:11 am

Topic: Big Dollar Casino Forum: Casino Meister

I DO hope they share that incompetent fool who designed that promotion though, I'll just lie in wait[/quote]

I am afraid we all may literally be "lieing" by the time that happens!
I have just completely lost faith in any reputable casino these days. I really thought these guys were great.
Thanks again!

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Posted by: vinylweatherman at March 13, 2007, 5:28 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

One more post in this ongoing saga.......
This has been going on for me since the first week of February, with still no results. No correspondance from eCogra as of yet, I am completely frustrated and fed up. I guess ideally this is what the casino wants, to make people like me go away. My only solution now being I will never deposit with the entire Grand Prive group again. Yes I know they say the support is only linked with Big Dollar, but it seems a little odd how they can share the same support program and not be associated. Thank you all for your comments...I appreciate all of your help. I feel now there is no other option, I hate giving up but can find no answers.

I am certain they share rather more than support! I suspect Big Dollar is not a part of Grand Prive, just as Aspinalls is not actually a part of Vegas Partner lounge. Corporate Confusion for the masses. This got rumbled a while back when a Big Dollar player was thanked ...

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Posted by: andi at March 13, 2007, 5:20 am

Topic: Big Dollar Casino Forum: Casino Meister

One more post in this ongoing saga.......
This has been going on for me since the first week of February, with still no results. No correspondance from eCogra as of yet, I am completely frustrated and fed up. I guess ideally this is what the casino wants, to make people like me go away. My only solution now being I will never deposit with the entire Grand Prive group again. Yes I know they say the support is only linked with Big Dollar, but it seems a little odd how they can share the same support program and not be associated. Thank you all for your comments...I appreciate all of your help. I feel now there is no other option, I hate giving up but can find no answers.

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Posted by: Chatmaster at March 12, 2007, 9:34 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by ljade243

You did not redeem your rewards.
The General Terms and Conditions of the promotion state that “BIG DOLLAR CASINO reserves the right to discontinue or cancel any promotion as and when management deems it appropriate.”
Bearing the above in mind, I must inform you that I find your dispute to be invalid.

Ok, I want to understand something here. I tried to read through all the posts and believe the issue here is that Big Dollar did not stick to the promotion's terms while it was still active. I fully understand that eCOGRA states that was quoted above but that doesn't mean the casino has no obligation to stick to the rules of their own promotion, does it? I mean they can change it, stop it cancel it or what ever they please, but they have to pay up to the point they change or stop the promotion. Whether or not you redeemed or not is of null alue. The casino still has to pay. I believe that eCOGRA missed this point or am I missing the po...

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Posted by: tesla at March 11, 2007, 6:25 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by ljade243

is it worth posting anywhere else? or am i basically screwed? They screwed themselves. I crunched some numbers and, over the years, between Big Dollar and Miami Beach, they have me upside down for over 220k. but, the early bird gets the worm. and the idiot buries their head in the sand....

thanks for the input.

220k?? Is this just gambling and/or not being paid?

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Posted by: ljade243 at March 11, 2007, 6:17 pm

Topic: Big Dollar Casino Forum: Casino Meister

is it worth posting anywhere else? or am i basically screwed? They screwed themselves. I crunched some numbers and, over the years, between Big Dollar and Miami Beach, they have me upside down for over 220k. but, the early bird gets the worm. and the idiot buries their head in the sand....

thanks for the input.

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Posted by: vinylweatherman at March 11, 2007, 12:31 am

Topic: Big Dollar Casino Forum: Casino Meister

Sadly, this is how eCogra operate, and believe me they DO get some stick for it. IF T & C state something, and the casino act within the terms, eCogra will find in favour of the casino. In this case, the casino pulled the promotion early. What they mean by "the early bird gets the first worm" is that you, the player, should give the casino no quarter. You should have withdrawn funds, and then redeemed further points while still at your girlfriends house, and played them back home.

This is probably a pointless exercise in any case, if you had done this, the casino would have oided your winnings anyway.

The fact that a term is unfair has no bearing on dispute handling, all that matters is that the casino acted within its own terms. Since the casino get to make up the terms, the casino are always at an advantage.
Because of the way this works, casinos often find that players consider gaming online as a war of wit, rather than entertainment. A "B & M" c...

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Posted by: ljade243 at March 10, 2007, 11:14 pm

Topic: Big Dollar Casino Forum: Casino Meister

Greetings group.

E-Cogra is no more of an enforcement/policing agency as the mob was to Vegas in the 50s and 60s.

I tried working with "Tex Reese" - the alleged, "problem coordinator." I've attached my emails, take a look.....

--------------------------------------------------------------------------------

name »»
Mr. xxxx xxxxxxxxx

country »»
United States

city »»
xxxx xxxxxx

telephone »»
xxx-xxx-xxxx

email »»
xxxxxxxx@xxx.xxx

casino name »»
Big Dollar Casino

username »»
xxxxxxxxxxxxxx

date of incident »»
xx/x/xxxx

casino contact email »»
xxxxxxxx@xxx.xxx

software provider »»
Microgaming

informed provider »»
no

to whom »»

dispute »»
Greetings: I understand you want us to wait two weeks, but I'm getting emails returned (no alid email address) and have spent hours on hold, never being able to spe...

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Posted by: andi at March 10, 2007, 9:34 pm

Topic: Big Dollar Casino Forum: Casino Meister

inylweatherman I love your opinions.
I completely agree with you, I feel like I am going to be fighting this one to the end.
Maybe I should, I don't know?

This was a brilliant solution................
Big Dollar should only remove the blocks of $50 that were awarded against the terms for the promotion. Even the promotion itself was mathematically flawed, as they used the standard $10 for 1 point, with $50 awarded for 100 points. Perhaps they meant it to be $50 for 1000 points, which would have been a 5% cashback on wagered amount with ridiculous playthrough. Someone on duty should have seen this going wrong while it was happening, rather than allowing play to continue under false pretences and confiscating winnings with a rather sketchy explanation later.

BTW, what are B & M casinos?
Thanks
andi

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Posted by: vinylweatherman at March 10, 2007, 5:53 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by tennis_balls

i'm not sure they could afford to take the hit on this one. it was an effup of monumental proportion. I saw one player at a forum that "won" over $100k from this. some players grabbed the reigns and freerolled like mofos with all these free bonus dollars.

I agree that Big Dollar has really dropped the ball in regards to providing a clearer explanation as to what went down. Once word of this promo hit the bonus-hustler forums, this thing surely took on a life of its own.

Had I known about this promo, I probably would have taken a shot as well, but I would have done so knowing that there was a good possiblility the water could get murky.

And I have seen things of this nature occur at a B&M casino and the player doesn't always necessarily get to keep the winnings.

Now, why could the casino not have expanded on this before. Clearly, redeeming points that were not eligible under the T & C, bu...

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Posted by: tennis_balls at March 9, 2007, 8:51 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Nifty29

Big Dollar could have done themselves a great service here by paying out and showing that their players are important to them - instead they have created an atmosphere of mistrust and have certainly caused me to put a big red cross next to them on my list.

i'm not sure they could afford to take the hit on this one. it was an effup of monumental proportion. I saw one player at a forum that "won" over $100k from this. some players grabbed the reigns and freerolled like mofos with all these free bonus dollars.

I agree that Big Dollar has really dropped the ball in regards to providing a clearer explanation as to what went down. Once word of this promo hit the bonus-hustler forums, this thing surely took on a life of its own.

Had I known about this promo, I probably would have taken a shot as well, but I would have done so knowing that there was a good possiblility the water could get murky.

And I have s...

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Posted by: andi at March 9, 2007, 6:47 am

Topic: Big Dollar Casino Forum: Casino Meister

Thank you inylweatherman for your comments. I appreciate your feedback.
The short ersion of this promotion called "The Big Shot Promotion" were posted directly inside the casino. The only rules stated that for 100 loyalty points you received $50 in bonus money. Fortunately, I have never cashed any of my points so I had a good balance to play. The option to cash out these points was available directly under the loyalty points drop down bar, Big shot promotion 100 points equals $50. Sorry, I have no full details for you to read. As I said earlier, the playthrough was huge which is why I checked with support to confirm I had cleared it before cashing. I had a huge hit at Thunderstruck and it happened pretty quick. It seems they had not expected so many people apparently to clear the playthrough, and claim any winnings.

xxxxx, surely you knew while you were gambling that there was no
"normal" way for you to earn and redeem so many loyalty points so
quickly.
...

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Posted by: Nifty29 at March 9, 2007, 6:36 am

Topic: Big Dollar Casino Forum: Casino Meister

I agree with Vinyl here that the casino should take the hit - however, there was fault on both sides but more so on Big Dollar IMO.

The deal here was that IF you earned 100 loyalty points ($10 wagered = 1 point, but doubled on some games) DURING the promotion period, you could cash them in for a $50 ezibonus. No limit to these bonuses was set. Players could claim this bonus through their loyalty area, where an extra conversion rate was added in the dropdown menu (instead of usual 1000pts = $10)

The issue, as far as I could see, was that ANYONE could use their CURRENT loyalty points to claim the $50 bonuses, instead of just the players who had accumulated them during the promo period. In defence of the casino here, it was stated that the points had to be earned during the promotion period.

However, the deal was posted on most of the forums and players went ahead and took advantage of the flaw. The casino should have ensured that ONLY points earned during that period were ...

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Posted by: vinylweatherman at March 9, 2007, 3:54 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

Seaman63 - I just received this today after sending out a reminder last night.

tennis_balls - This causes me to think that at any casino, I should question everything. If I am on a roll somewhere and winning then perhaps I should question the payout structure being too high and the reels set too loose?
Perhaps I may not be able to claim these winnings. The point is they messed up their promotion, no matter whose fault the flaw was they need to take responsibility for their actions, which they are not.
Also, please note even though it was free bonus money the playthrough was incredibly high. The casino had themselves covered with the playthrough requirement, which unfortunately for them I cleared (and checked with support at the time). Please consider this has been a roller coaster ride of telling me yes and no and yes I will receive my cashout. I understand what you are saying, maybe if it was your situation you may feel a little more...

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Posted by: andi at March 8, 2007, 5:42 pm

Topic: Big Dollar Casino Forum: Casino Meister

Seaman63 - I just received this today after sending out a reminder last night.

tennis_balls - This causes me to think that at any casino, I should question everything. If I am on a roll somewhere and winning then perhaps I should question the payout structure being too high and the reels set too loose?
Perhaps I may not be able to claim these winnings. The point is they messed up their promotion, no matter whose fault the flaw was they need to take responsibility for their actions, which they are not.
Also, please note even though it was free bonus money the playthrough was incredibly high. The casino had themselves covered with the playthrough requirement, which unfortunately for them I cleared (and checked with support at the time). Please consider this has been a roller coaster ride of telling me yes and no and yes I will receive my cashout. I understand what you are saying, maybe if it was your situation you may feel a little more adamant about it.
Thanks for your opinions....

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Posted by: Seaman63 at March 8, 2007, 3:58 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

Did you hear anything back for the casino? Your PAB was forwarded on the 19th of February to the operator.

Unfortunatly, I never recieved any answer from them.Also the mail that andi posted today here did never reach me...

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Posted by: tennis_balls at March 8, 2007, 3:35 pm

Topic: Big Dollar Casino Forum: Casino Meister

it was an error.

not unlike an error in a newspaper ad offering the latest Porsche for $5000.

it sucks that you had some luck with this money, but the reality is that you have a weak claim on those winnings

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Posted by: andi at March 8, 2007, 3:22 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by tennis_balls

that is a fairly obvious error, andi. When the error is that obvious, you usually don't get to keep the money. if my bank made an error and added $500 to my account, I wouldn't expect to be able to keep it.

still, they did mess up their promotion so they should throw you a few bones.

Keep in mind that was the promotion advertised...100 loyalty points equals $50. Seem's pretty clear to me. If that is advertised within the casino and posted within the rules, how is that my fault. Also, I had lots of loyalty points saved before this promo even started. I was at the 500 loyalty point mark before this all started.
Sorry, don't think it was my error. It is up to the customer to follow and investigate the promotion rules clearly yes, however it is the casino's responsibilty to make sure they have advertised their promotion correctly.
Thanks
andi

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Posted by: tennis_balls at March 8, 2007, 3:12 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

100 points was equal to $50 of bonus money.

that is a fairly obvious error, andi. When the error is that obvious, you usually don't get to keep the money. if my bank made an error and added $500 to my account, I wouldn't expect to be able to keep it.

still, they did mess up their promotion so they should throw you a few bones.

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Posted by: andi at March 8, 2007, 2:57 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

Did you hear anything back for the casino? Your PAB was forwarded on the 19th of February to the operator.

I sent them an email last night and here is my reply, is this what they call tying up loose ends. Of course I should have known better getting all those points, just because that is what was advertised in their promo????? Surely I am the idiot here "surely you knew" are you kidding me?

Dear xxxx

That's strange...all the other people I dealt with received my follow up emails.

Ok, no worries, this is what happened and what the casino decided.

The cashin has been oided in it's entirety meaning that no funds
can be paid to you. This was done due to all of the cashin funds that you
derived being accrued from a promotion that was flawed.

xxxxx, surely you knew while you were gambling that there was no
"normal" way for you to earn and redeem so man...

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Posted by: Casinomeister at March 8, 2007, 8:33 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Seaman63

This issue is not resolved for me, I´m still waiting to get paid my three cashouts about 1450 EURO´s that I have made at that weekend.

Did you hear anything back for the casino? Your PAB was forwarded on the 19th of February to the operator.

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Posted by: Seaman63 at March 8, 2007, 7:15 am

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

I've been informed that this issue has been resolved with all players - perhaps a few loose ends to be tied up.

If there are any outstanding issues on this, speak now so we can consider this chapter finished. Thanks!

This issue is not resolved for me, I´m still waiting to get paid my three cashouts about 1450 EURO´s that I have made at that weekend.

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Posted by: andi at March 7, 2007, 11:20 pm

Topic: Big Dollar Casino Forum: Casino Meister

Thanks...
I didn't think Big Dollar was registered with eCogra actually, and I just read your post the other day about submitting a claim with them. My fault, I should have followed through with them. I have had no contact with support and they stopped replying to my emails. Funny enough I went into Playcheck the other night and saw my balance over $1500.00 however it was showing a different date than I had actually won on. As I said earlier I have not been a big player (2 deposits) but even still I am a customer. And a great customer with the other grand prive casinos. Anyhow, it would be really great to get paid as it has been a long struggle!
Thank you so much for your help, glad you are back!!!

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Posted by: Casinomeister at March 7, 2007, 10:03 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by andi

Issue has been resolved? lol
They have not tied up my loose ends because they never paid me!
Good luck, and thank you!!!

Did you submit your complaint to eCOGRA? If so, what was their decision? If not - well, I just forwarded your PAB to them.

I know the operator had your complaint, and I was hoping he was in contact with you while I was away.

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Posted by: liseleva at March 7, 2007, 9:42 pm

Topic: Big Dollar Casino Forum: Casino Meister

[Hi, They sent me a cd with $100.00 to try their casino, so I downloaded and I played it, did the plathrought and won 500$. Never a problem got paid right away. Lise Levasseur

QUOTE=andi;147322]Hey There,

I am just wondering if anyone has an alternate contact for Big Dollar Casino, besides the obvious on their website? I am having some real issues regarding a withdrawl I made last Friday. Did anyone take part in the Big Shot loyalty promo? 100 points was equal to $50 of bonus money. The playthrough was ridiculous but for some weird reason I made it and was able to cash out $1500.00. Yes able to cash out but no cash yet! They are now saying this-

Kindly note that all cashins in Big Dollar from the 7th of February are
being audited on
an ongoing basis (even the new cashins) to ensure compliance with the
terms and conditions of recent promotions.

Fine, yes I get it, however, I have also been a regular...

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Posted by: andi at March 7, 2007, 9:24 pm

Topic: Big Dollar Casino Forum: Casino Meister

Quote: Originally Posted by Casinomeister

I've been informed that this issue has been resolved with all players - perhaps a few loose ends to be tied up.

If there are any outstanding issues on this, speak now so we can consider this chapter finished. Thanks!

Issue has been resolved? lol
They have not tied up my loose ends because they never paid me!
Good luck, and thank you!!!

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