| Posted by: SKUNX at May 25, 2007, 6:07 pm | | Topic: Problems At Winward Forum: Casino Meister |
Hey since Im in Costa Rica and most of the shitty , half ass , lying , manipulative , con casinos are here I am gonna treat myself since I work in the industry myself I have ways of finding were this casinos are located .. and guess who is getting their offices egged and sprayed painted tonight!!!
hahaha winward yeah.. its personal now I called to have my account closed after reading that Bryan put them back in the pit and the girl said.. " we dont care about message boards or clients like you "
OH but they will care .. WE will make them care
Winward im gonna blast you
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| Posted by: JasonXorg at May 17, 2007, 2:20 am | | Topic: Problems At Winward Forum: Casino Meister |
Well, monday has passed and thursday is dawning. No word from Johan, even though I mailed him on tuesday if they had discussed my situation.
I did receive my original deposit back today, but that is not what this is about.
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| Posted by: sirius at May 14, 2007, 6:39 pm | | Topic: Problems At Winward Forum: Casino Meister |
This group has been like this for a long time and has been blacklisted on my site for years. Only complaining to Casinomeister will give you a good chance of payment. It's not much to do with recent pressures in the industry.
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| Posted by: JasonXorg at May 11, 2007, 7:00 pm | | Topic: Problems At Winward Forum: Casino Meister |
Well, my e-mail, as posted above, might have some effect. Johan has sent me the following mail, which I think shows a better side of Winward:
Quote:
Hi *****,
I believe you have a ery strong point on this email and it resumes to the bottom of it, I will study your case along with my other managers, and I will have a response to you by Monday definitely.
I appreciate you taking the time to compose this email.
I will be in touch.
Regards,
Johan
Casino Manager
Winward Group
I hope to hear some more good news on Monday. But more so, I hope that this is a turn around for the way the situations are handled.
I'll be back.
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| Posted by: blaqpoet at May 11, 2007, 6:54 pm | | Topic: Problems At Winward Forum: Casino Meister |
Quote:
Dear XXXX,
Please note that the reason why your original deposit was refunded is because the level of hands you played on black jack.
The casino has the right to revoke any account at any point in time if the level of play is suspicious to us, which happened in your case.
Your account has been disabled and your original deposit has been refunded as of now.
Regards,
Johan
Casino Manager
Winward Group
Enough said.
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| Posted by: blaqpoet at May 11, 2007, 5:39 pm | | Topic: Problems At Winward Forum: Casino Meister |
The same thing happened to me. They won't pay no matter what you do.
CasinoMeister I think it's time to add Winward to the rogue list.
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| Posted by: JasonXorg at May 11, 2007, 4:46 pm | | Topic: Problems At Winward Forum: Casino Meister |
Well, I have sent Johan the following mail, just to see how player-friendly they are.
Quote:
Dear Johan,
Allow me to have another go at making my case. I ask you to read this and reconsider the managements decision.
As stated on your site, an online casino offers bonusses as an incentive for players to sign up and play at the casino. In order to protect themselves from abuse, casinos back these offers with Terms and Conditions, stating clear rules for the bonus. By signing up, the player agrees to play according to these rules. If a player does not abide these, the casino has the right to refuse the player.
If a player isits a casino, there is a chance of losing money and a slighty smaller chance of winning some money. Thats the whole idea behind gambling.
When I signed up, I read your T&C carefully. Basically it stated that to be entitled for the bonus, one had to wager his deposit 12 times. After that, the bonus would be... | | Read Entire Entry |
| Posted by: footdr at May 11, 2007, 10:08 am | | Topic: Problems At Winward Forum: Casino Meister |
I posted the following under Slots illage unethical practices.
I am mentioning it here because if they did this because of "bonus abuse" while not allowing "unbonusable accounts". They are truly unethical and should be ROUGED by all.
Quote:
I missing something here? Have any of you ever ran across a casino that REQUIRES YOU TO ACCEPT DEPOSIT BONUSES OR ANY BONUS FOR THAT MATTER?
The most imAm portant reason I posted my chat with slotvillage support was due to the supervisors claim that they DO NOT ALLOW UNBONUSABLE ACCOUNTS.
In other words if I want to deposit and play there I HAVE TO ACCEPT THEIR BONUSES!
Obviously this immediately reduces my odds of winning as I have playthrough on my deposits and because of the way the have made a big deal of BONUS ABUSERS and due to their T&C I do not want the bonuses.
It is highly unethical to force bonuses on players in my opinion.
If you have played the... | | Read Entire Entry |
| Posted by: vinylweatherman at May 11, 2007, 8:34 am | | Topic: Problems At Winward Forum: Casino Meister |
Quote: Originally Posted by NextToYou
They try to do this for everyone. If you win, they lock your account without sending any info and give your deposit back. The when you try to contact "management" they answer with some reason which is not alid. A long time ago when I did their sign-up there was some woman whos e-mail I got after several live chat sessions - I emailed her and said that my case will go to casinomeister and all over the internet if they donīt pay me my winnings. After that I was paid.
I donīt understand affiliates who promote them. Completely rogue behaviour.
I had a lucky escape, I "did" their $500 SUB a while back, and got paid out over $1000. I even found a loophole, and they still paid!
The loophole was simple, the bonus remains in the account for further play, so as soon as you get a few wins under your belt, withdraw, but wait for payment before doing the same the following week. Making a number of small withdraw... | | Read Entire Entry |
| Posted by: NextToYou at May 10, 2007, 9:51 am | | Topic: Problems At Winward Forum: Casino Meister |
They try to do this for everyone. If you win, they lock your account without sending any info and give your deposit back. The when you try to contact "management" they answer with some reason which is not alid. A long time ago when I did their sign-up there was some woman whos e-mail I got after several live chat sessions - I emailed her and said that my case will go to casinomeister and all over the internet if they donīt pay me my winnings. After that I was paid.
I donīt understand affiliates who promote them. Completely rogue behaviour.
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| Posted by: JasonXorg at May 9, 2007, 9:35 pm | | Topic: Problems At Winward Forum: Casino Meister |
Well, here is my story on Winward
On Saturday the 5th of May, I signed up for the $500 bonus they promote. When I tried to log in for the first time, my account was disabled. Figuring some security, I contacted Live Support. They apologized for the trouble, enabled my account and gave me $10.
I deposited $500 and went to check if the bonus was added. It said that I had an "unqualified bonus" of $ 500
I contacted Live Support again, and the problem was fixed ia e-mail. Time to start playing...
I played BJ and kept track of my wagers. At the right time, the bonus was added to my available funds, so I could up the ante a bit. After playing enough during 2 days, I was up $500, for a total available fund of $1500 (of which $500 was sticky).
Just to make sure, I contacted Live Support, and asked if I had met the WR just in case I wanted to cash out a bit. She told me "I'd better contact the accounting department on that". Because of the time difference,... | | Read Entire Entry |
| Posted by: xengo at May 8, 2007, 5:26 am | | Topic: Problems At Winward Forum: Casino Meister |
Finally some good news about winward. Yesterday they transferred my winnings to neteller. Even without further hassles
Despite all the problems before I'm glad I finally got my winnings.
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| Posted by: Hihohiho0 at May 8, 2007, 2:47 am | | Topic: Problems At Winward Forum: Casino Meister |
Hi guys: same thing here for Winward. The wouldn't give me the birthday bonus (December) because I hadn't deposited within the 2 week period before my birthday- or so I was told. They also told me they credited a "mystery bonus" in my account - never showed! Overall, I deposited about $300 over 3-4 month period. The only thing I contacted them about was the birthday bonus - got a "snippy reply" and decided I would never go back. I just checked my account and it has been locked as well. I've recieved a couple of e-mails stating they have a new management team and to contact them with any concerns. I send an email stating the incident with the mystery bonus and the birthday decline - about a month ago - they never responded. Good advice - stay away.
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| Posted by: vinylweatherman at May 4, 2007, 7:19 am | | Topic: Problems At Winward Forum: Casino Meister |
Quote: Originally Posted by Zoozie
I have not played there in over 1 year. Then one month ago I got a mail that my account has been credited with a 10$ bonus. Nice. But then I try to log in but my account was closed. Probably due to inactivity. I then write a mail to CS but I have not gotten a reply yet. So I already uninstalled it. It is really a shame
they run Winward this way. It was some ery unique software. I like the
diversity of casino software.
Zoozie
That will be the birthday bonus. The exact same happened to me. E-mail said I had a credit, found account locked so had to contact support, support ignore that, and follow up E-mail.
It is Parlay software, when they upgraded it, it stopped working on my PC. I have not tried it on the new one as there is no point. The account will be locked, and there is no effective communication with support.
I would have better luck getting my Lucky Chance account reactivated
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| Posted by: xengo at May 3, 2007, 12:06 pm | | Topic: Problems At Winward Forum: Casino Meister |
I also had my first withdrawal declined because they needed more neteller info. Strange but I did send it in. Now I'm reading stuff about them needing ID as well. Will send that in as well before sunday so they should have no reason to decline my winnings anymore. Will keep you guys posted after this sunday.
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| Posted by: Zoozie at May 3, 2007, 5:58 am | | Topic: Problems At Winward Forum: Casino Meister |
I have not played there in over 1 year. Then one month ago I got a mail that my account has been credited with a 10$ bonus. Nice. But then I try to log in but my account was closed. Probably due to inactivity. I then write a mail to CS but I have not gotten a reply yet. So I already uninstalled it. It is really a shame
they run Winward this way. It was some ery unique software. I like the
diversity of casino software.
Zoozie
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| Posted by: footdr at May 3, 2007, 3:17 am | | Topic: Problems At Winward Forum: Casino Meister |
I believe this entire group of casinos uses unethical practices and I suggest everyone stay away from this group. They don't deserve our business!
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| Posted by: blaqpoet at April 30, 2007, 8:36 pm | | Topic: Problems At Winward Forum: Casino Meister |
Stay away from this casino. They kept declining my withdrawals and asked for id and other info which I supplied. Now it's total silence
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| Posted by: GI Joe at April 24, 2007, 9:04 pm | | Topic: Problems At Winward Forum: Casino Meister |
You are not the only one having problems with them.
I have a deal with Pearlgaming and they have removed all deals made with RevenueGiants - because of problems with no payments.
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| Posted by: ChrisV at April 24, 2007, 5:43 am | | Topic: Problems At Winward Forum: Casino Meister |
I communicated privately with aka23, and with the help of a contact he had at Winward I have been paid out today. Well, $961 of my $1000 deposit, anyway. Presumably the rest is the ictim of the plunging US dollar, which is weird given that my Winward account currency was USD... but hey, typical...
This is resolved, but my personal recommendation is still to stay well clear of Winward. Search Casinomeister forums and you'll see this isn't the first time this sort of thing has happened. Dealing with support was a nightmare.
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| Posted by: ChrisV at April 4, 2007, 4:21 am | | Topic: Problems At Winward Forum: Casino Meister |
No response from live support. There's a shock. It's hard to get anything resolved when there's nobody home.
Onwards to Plan B, I guess.
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| Posted by: aka23 at April 4, 2007, 1:40 am | | Topic: Problems At Winward Forum: Casino Meister |
Quote: Originally Posted by ChrisV
aka23, given this kind of history I think you should toughen up your pretty mild warning on Winward.
I'll add some of the issues mentioned in this thread to the warning later tonight.
Quote: Originally Posted by ChrisV
So my question remains... what do you guys think is my best option here? Am I going to get anywhere pitching a bitch?
I'd recommend trying live support, where you will get a response. Phone support is also available, although you may have to pay charges depending on your country. Hopefully, after you explain the situation, they will approve the withdrawal. If not, then I'd recommend emailing management. Live support can give the email addresses. In some cases, general support needs management approval to override default rules.
Other options include:
--PMing me. I have an affiliate contact that may be helpful.
--PMing Jetset. VW indicated that he has been helpful with oth... | | Read Entire Entry |
| Posted by: ChrisV at April 4, 2007, 12:54 am | | Topic: Problems At Winward Forum: Casino Meister |
Quote:
They seem to have READ your E-mails though, as they have removed the bonus as per your request.
No, I didn't request that. That happens automatically on a failed withdrawal as per the t&c.
aka23, given this kind of history I think you should toughen up your pretty mild warning on Winward.
So my question remains... what do you guys think is my best option here? Am I going to get anywhere pitching a bitch?
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| Posted by: vinylweatherman at April 3, 2007, 10:43 pm | | Topic: Problems At Winward Forum: Casino Meister |
Quote: Originally Posted by aka23
Winward tells me that after you deposit $1000, you will be initially given a $250 bonus. Then you should receive an email from Winward with a link to credit the remaining $750 bonus. Note that this email may get caught in bulk/junk folders. The $500 limit applies to certain countries that they claim have a higher rate of bonus abuse -- Germany, Denmark, Israel, Great Britain and Finland. These countries also have a different wagering requirement.
Having said that Winward has a history of rule changes, delayed cashouts, and general problems. I was told that management recently changed and such problems would be improved, but that seems to not be the case.
My personal experience with Winward is mixed. I've done quite well there. It is one of the 5 casinos where I have had the largest overall gain. My cashouts went smoothly (aside from the only processed on Monday rule). My one problem was with a special bonus offered by email. Winward... | | Read Entire Entry |
| Posted by: aka23 at April 3, 2007, 7:26 pm | | Topic: Problems At Winward Forum: Casino Meister |
Winward tells me that after you deposit $1000, you will be initially given a $250 bonus. Then you should receive an email from Winward with a link to credit the remaining $750 bonus. Note that this email may get caught in bulk/junk folders. The $500 limit applies to certain countries that they claim have a higher rate of bonus abuse -- Germany, Denmark, Israel, Great Britain and Finland. These countries also have a different wagering requirement.
Having said that Winward has a history of rule changes, delayed cashouts, and general problems. I was told that management recently changed and such problems would be improved, but that seems to not be the case.
My personal experience with Winward is mixed. I've done quite well there. It is one of the 5 casinos where I have had the largest overall gain. My cashouts went smoothly (aside from the only processed on Monday rule). My one problem was with a special bonus offered by email. Winward said the only guy who could credit the bonus was the ... | | Read Entire Entry |
| Posted by: vinylweatherman at April 3, 2007, 6:39 pm | | Topic: Problems At Winward Forum: Casino Meister |
Winward have had many problems, and one is the ignoring of player E-mails. In this case they have falsely allowed a $1000 bonus offer to be advertised, and then replaced it with the $500 offer, which is the usual one here. However, they reneged even on that deal, and awarded only $250. They seem to have READ your E-mails though, as they have removed the bonus as per your request. In theory, there should be no barrier to your cashing in, as with no bonus, and you having never played, there should be no WR to worry about.
If you do nothing, they will lock the account after 30 days of inactivity, and probably ask you to E-mail support to get it unlocked, and they will probably ignore this E-mail as well.
I once played there, and actually ended up ahead, but they suddenly started ignoring E-mails and upgraded the software so it didn't work on my PC. I decided to withdraw the remaining cashable funds, and uninstall the software. It took over a year, and several ignored E-mails for them to finally p... | | Read Entire Entry |
| Posted by: ChrisV at April 3, 2007, 6:25 pm | | Topic: Problems At Winward Forum: Casino Meister |
Hi folks,
A week or two ago I read about a 100% $1,000 max bonus being offered on Winward Casino. That sounded pretty good, and a site I read indicated that while people sometimes experienced delayed cashouts, everyone eventually got paid. They seemed to be a pretty established casino. A quick check of Casinomeister's lists of dodgy casinos revealed nothing. I should probably have scoped the forums first as there are a few previous threads about problems with Winward, but anyway...
I duly bought in for my $1,000, but when I logged into my account, I had only been given a $250 bonus. I emailed support and also one other address which I found on the website as being associated with bonuses. There was dead silence. I decided this was not a site I wanted to play at, and checked the terms and conditions to see whether I could withdraw. I read this:
Quote:
Players must wager at least 12 times the amount of their deposit in order to cash out any winnings. Also ... | | Read Entire Entry |
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