| Posted by: ergopro at June 21, 2007, 8:15 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Same here...receive those "Important message to Monaco Gold players" emails every single day...tried it and was able to login to Enter Casino without any problems...what I wonder is- if I already had an account at Enter Casino, they'll probably label me some sort of bonus abuser if I start playing with my Monaco Gold account and take advantage of their signup bonus...
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| Posted by: kingkong098 at June 20, 2007, 8:26 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
I think anyone with a Monaco Gold account will know that as it seems like I get 3 spam emails a day from "Ann" reminding me MGC is closed and I can play at Enter Casino.
One thing that bothered me was that even though I had withdrawn multiple times from MGC and and provided ID, I had to submit my ID again to Enter Casino on cashing out. And although I had deposited by Moneybookers to MGC, when the account flipped over, I had to deposit again by MB before they would let me withdraw by that method.
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| Posted by: Nicole50 at June 18, 2007, 10:45 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
With your MonacoGold casino account number, you can log in at entercasino.
The staff has informed me to do so then you will not need to register again at Entercasino, I did that and it was true.The MonocaoGoldcasino account was transferred to Entercasino. I have played a lot at this group of casinos and the payment was always fast and without any problems.They never make a problems.I think when there is such a honest casino, we have to talk about them.I always get my withdrawal at the time.
Just for your information
Nicole
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| Posted by: tristan727 at May 10, 2007, 6:25 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Just to update - their c.s. has pointed out their General Terms (scroll down to the bottom from the bonus terms) talk about Play bonuses not being withdrawable.
However, a little 'Control-F' finds that whilst there are 6 mentions of the term 'Play bonus' in the '15% deposit type' bonus - there are exactly zero mentions of the word play in the main welcome & sign-up bonuses, or emails I received.
Draw what conclusion you may about how a tiny bonus most people ignore anyways, gets 6, but the biggies don't have a single mention of the word play.
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| Posted by: tristan727 at May 10, 2007, 3:04 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
IF the site still claims the bonus is fully cashable, they are lying.
I just got sucker punched here...I guess from reading this thread, the new re-branded Enter casino - who had been emailing me recently offering bonuses, as had taken over MonacoGold - is still keeping all the promo's & their wordings...as I was fully under the impression the bonus was cashable, before deposited. There is absolutely no mention anywhere that it is a 'play bonus'. And to top it off, they're insisting I wager the higher 20x (D+B) figure, even though playing in $'s and not from any of the countries they mention. For the record - my bonuses at MonacoGold always were cashable. Hopefully the amount to wager is just an error to be resolved, but judging by the previous posts - the cashable bonus issue looks rather ongoing, inconsistent & could be perceived as deceptive, on the face of it.
P.S. what's the form on these kind of things? Should ... | | Read Entire Entry |
| Posted by: vinylweatherman at March 2, 2007, 9:39 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Quote: Originally Posted by nektar4d
On February 25, I received the following email from "promotions@monacogoldcasino.com":
"
Starting March 2nd Monaco Gold Casino will run under the new brand name Enter Casino!
We are delighted to announce that Monaco Gold Casino is now running under new management. Join the most reputable online gaming group – now with eight casinos and operations worldwide.
We offer frequent deposit bonuses, great player clubs, exciting tournaments, marvelous odds, quality service, 24/7 personalized support and a lot of surprises.
Should you have any questions or concerns please do not hesitate to contact us at accountmanager@entercasino.com.
As part of our efforts to serve you better the casino will be closed from February 28th – March 2nd. We apologize for any inconvenience caused.
See you at the tables on March 3rd!
"
Into the email there are the icons als... | | Read Entire Entry |
| Posted by: nektar4d at February 27, 2007, 6:46 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
On February 25, I received the following email from "promotions@monacogoldcasino.com":
"
Starting March 2nd Monaco Gold Casino will run under the new brand name Enter Casino!
We are delighted to announce that Monaco Gold Casino is now running under new management. Join the most reputable online gaming group – now with eight casinos and operations worldwide.
We offer frequent deposit bonuses, great player clubs, exciting tournaments, marvelous odds, quality service, 24/7 personalized support and a lot of surprises.
Should you have any questions or concerns please do not hesitate to contact us at accountmanager@entercasino.com.
As part of our efforts to serve you better the casino will be closed from February 28th – March 2nd. We apologize for any inconvenience caused.
See you at the tables on March 3rd!
"
Into the email there are the icons also of Club Dice, Las Vegas, Swiss Casino, King, Magic ... | | Read Entire Entry |
| Posted by: cyprean at February 12, 2007, 11:57 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Whats up with this Casino? I have not yet played here, and I probably will not as they seem to have a lot of problems.
Here is another topic where a player's cashable bonus was not paid immediately, but after a lot of hassle he receved his money:
http://www.casinomeister.com/forums/...ht=Monaco+Gold
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| Posted by: vinylweatherman at February 9, 2007, 11:21 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Quote: Originally Posted by kingkong098
I tried cashing out smaller amounts, and it eventually let me cash out my deposit amount..of course the bonus disappeared at this point (yes it was a cashable bonus).I finished above my deposit and bonus amount.
Time to PAB? Any success MMPerrier?
That is EXACTLY how the software treats a sticky bonus, the usual Playtech ariant. If you try to cash in the full amount, it just gives a generic message that you MAY have failed to meet WR, or MAY have a technical problem. This error is triggered because the software removes bonuses instantly before passing the request on to accounts.
IF the site still claims the bonus is fully cashable, they are lying. If ALL support options are dead, they should NOT be accepting deposits until the takeover is comlete. Until such time, they should be treated as though they are rogue, and players should attempt to rescue whats left, taking a screenshot of terms claiming the bonus is ... | | Read Entire Entry |
| Posted by: kingkong098 at February 6, 2007, 6:18 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
I'm having the same problems here. Deposited a week ago, got shorted on the bonus, emailed support who added the extra amount. Wagered over the required amount but could not cash out, so I emailed support a couple of times. No response. Chat function is gone, phone number is dead.
I tried cashing out smaller amounts, and it eventually let me cash out my deposit amount..of course the bonus disappeared at this point (yes it was a cashable bonus).I finished above my deposit and bonus amount.
I checked their sister casinos and all phone numbers are out of service except EnterCasino and Noble Poker. No answer at Noble and EnterCasino insisted they only did support for that casino and did not know anything about Monaco Gold. The CSR there did say they are still owned by Empire Online.
BTW, thanks for the research Vinyl, but I think the website you turned up is an older one because the 1-866-463-9279 phone number is disconnected and refers to the 1-866-335-8285 number currently... | | Read Entire Entry |
| Posted by: vinylweatherman at February 2, 2007, 11:12 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
I have found them on a new site, www.goldmonacocasino.com
These details are listed, and the site itself claims to be "new", and is simply "Monaco Gold" Playtech casino. These numbers may still be current, and the site seems fully functional, but Empire are still listed as the owners.
Golden Palace seem to be part of the group too, but are owned by "Universal Spheres Inc". If these details are defunct, they should not still be taking deposits. It won't cost anything to try these phone numbers, toll free from Canada.
Support Telephone Numbers: 1-268-481-2256 (International)
1-866-463-9279 (Toll-Free US/Canada)
Fax: 1-268-481-2257 (International)
1-866-463-9281 (Toll-Free US/Canada)
Our address: P.O Box W1016,
Woods Centre, St. John's, Antigua, W.I
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| Posted by: mmperrier at February 2, 2007, 10:46 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
A couple days and no reply from Party. Im not surprised. Off to playtech.
Along with the info from my first posting, I've sent them this:
So my issue is twofold, 1. I fulfilled the wagering requirements according to the terms on the website but my withdrawal was reversed and I was told I had met NONE of the wagering requirements..which is crazy, since I even played slots!!;
and
2. The fact that they have made an obvious effort to 'hide' from players while continuing to take deposits...it is completely irresponsible and surely not up to the high standards Playtech prides itself on in being one of the top providers in the world.
I therefore expect Playtech to put pressure on whomever is running this casino to re-establish communication lines with its players as well have my case looked at and resolved in a timely manner. I have posted on Casinomeister, and will keep the post going until this is resolved. When it is resolved, I will make a point of sha... | | Read Entire Entry |
| Posted by: mmperrier at February 1, 2007, 8:01 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Ah yes, I guess I should have done some more digging, no doubt I would have come across that info sooner or later. Thanks guys for your help. I'll let you know the outcome.
29 December 2006:
"•Sale of all of Empire Online's trade and gaming-related assets to
PartyGaming for a net consideration receivable by the Company of
approximately US$37.96 million"
http://www.londonstockexchange.com/L...418&source=RNS
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| Posted by: vinylweatherman at January 31, 2007, 12:07 pm | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
The E-mail may be down to a template glitch, however, the "not in service" status of the telephone line is more sinister.
Monaco Gold has never enjoyed a great reputation, especially with paying winners from the first deposit bonus.
Perhaps they have pulled a fast one, and it is Captain's Treasure that is a disallowed game
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| Posted by: mmperrier at January 31, 2007, 10:23 am | | Topic: Monaco gold gone AWOL? Forum: Casino Meister |
Monaco Gold casino. They've disappeared off the face of the planet apparently. Except for the actual casino and cashier of course.
I made a deposit, received the first deposit bonus, the terms were and still do allow for ideo poker to be played, I played a mix of that and captain's treasure slots. I played well over the requirements and requested a withdrawal. I received an email saying I have not met any of the requirements and that the balance has been returned to my account. I replied asking for reasoning as to why since the games I played were not on the disallowed games list that i see on their site.
Here's where it gets interesting, first of all, there is no email address in their 'from' field
This is what I get:
From : - <->
AND at the end of the email:
Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
Email: -
USA & Canada only (toll free)
Phone: ... | | Read Entire Entry |
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