| Posted by: lojo at October 16, 2007, 10:42 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
This thread is nearly a year old - and as far as I know it was resolved. The casino allowed the player to have anpther go at the bonus as far as I know.
I dunno wtf I clicked, < in this thread>but it got me to a GM poker site. Spam this.
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| Posted by: chuchu59 at October 16, 2007, 4:57 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Missed this thread entirely. Was working my a### off during those few months. I am at a loss as to why the player didnt ponder for a moment to think about what 'slots only' meant. It would not be too far-fetched to think that he knew somebody like Pangloss who cashed out the way he did successfully. However, since the casino was ague in its Ts and Cs and the fact that someone successfully cashed out using this bonus to play other games, shouldnt they have at least let the player keep half his winnings assuming that what he wanted was a bonus for 'all play' and that the 'bonus' should have been halved originally.
just my 2c. probably too late though.
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| Posted by: babs7262 at October 16, 2007, 4:54 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Dont take bonuses! Really, I dont even remember the last time I took one, theyre a pain in the ass. I deposit my money, play my money and w/d my money. no questions asked.
I may get a manager or birthday one but i never use the ones that you put in a code and get a % more than your deposit. I like to be dependant and know I can w/d anytime I want
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| Posted by: kauphy at October 16, 2007, 4:18 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by embruwer
Obviously I understand this. My points are the following two:
a) The casino has two sets of terms, the first one says that all games are allowed and is the one that catches the eye, the second one is somewhat hidden in the terms and says that only slots are.
b) The casino should have no right to confiscate my winnings under the circumstances, but rather they should reverse the cashout and tell me which games are allowed and which aren't. Confiscation without warning here seems like something only a shady outfit would do, and I don't think they should be able to get away with such a policy.
Apparently the casino has decided to be unreasonable here so what are my options? Would pitching a bitch help?
oh please this is the 2nd one i have seen that says the t/c are wrong. i stand by pinababy69 when it says slots only thats what it means. there were 2 bonus there why would they offer 2 if on both of them you could... | | Read Entire Entry |
| Posted by: pangloss at November 6, 2006, 2:21 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by embruwer
....and their rep here chose to disregard everyone telling him he is in the wrong. I would like to know if casinomeister or someone else can help me....
Everyone here did not support your case - in spite of the clear cut facts. I have my suspicions why but that is another story. The casino rep actually and conspicuously chose to avoid the facts such was his embarrassment.
You need to PAB and follow this up with the CM. If my recllection is right the CM has had some face to face meeting with these people in the recent past. I feel sure the Casino are angling for accredited status here so if I were you (given the money at stake) then follow the matter up with PAB.
...
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| Posted by: embruwer at November 5, 2006, 8:55 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
My apologies for being repetitive, but I still need a resolution. The facts here are I have a ery good case against this casino which decided to confiscate my winnings and their rep here chose to disregard everyone telling him he is in the wrong. I would like to know if casinomeister or someone else can help me, or if it's time to give up. In the second case ofcourse I will still make sure people hear about this and are wary about this place.
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| Posted by: pangloss at November 2, 2006, 7:23 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by sdaddy
While one could argue that how the player wagered the bonus went against the spirit of the promotion, the play was nevertheless alid according to the T&C.
Just pay the player, Grand Monaco, and take it as a lesson learned to write your T&Cs better.
Thank goodness - a moment of clarity has arrived. And you're right on the spirit over taking the literal senses. People are understanding what they think the bonus T+Cs are saying rather than actually taking the time to read and apply an ordinary literal interpretation of the published T+Cs.
Compare the Slots only T+Cs at Spin Palace. Not only are the T+Cs spelt out in unmistakable clarity but the EZ bonus system is disengaged from the course of play. No room for any misinterpretation here.
Pay the player what he is rightfully due Grand Monaco.
...
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| Posted by: sdaddy at November 2, 2006, 1:34 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
While one could argue that how the player wagered the bonus went against the spirit of the promotion, the play was nevertheless alid according to the T&C.
Just pay the player, Grand Monaco, and take it as a lesson learned to write your T&Cs better.
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| Posted by: Mousey at November 1, 2006, 10:01 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Yet another case of "EZBonus" being anything but.
.....
I would like to see MGS using licensing agreements to enforce correct use of EZBonus by all casinos that make it available. .....
Ditto!!
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| Posted by: vinylweatherman at November 1, 2006, 12:28 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Yet another case of "EZBonus" being anything but.
I certainly would have interpreted the terms as requiring all play to be on slots after receiving a slots bonus, HOWEVER, using EZBonus to record and calculate the wagering simply causes confusion.
Once the decision had been made to utilise EZBonus, the slots bonus should have been removed as a promotion and all new players given an "all games" bonus of an amount designed to cost the same overall as the earlier promotion.
This promising casino has just trashed it's reputation for clarity by trying to use EZBonus in a way that was not intended by MGS when it was developed.
I would like to see MGS using licensing agreements to enforce correct use of EZBonus by all casinos that make it available.
With regard to play on other games, EZBonus already makes a distinction in the way wagering is weighted at 50% all the way down to 2% on non-slot games. Casinos are able to change this themselves, even on an individual a... | | Read Entire Entry |
| Posted by: embruwer at October 31, 2006, 4:01 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Yes I feel the casino practically has zero recourse here, but what can I do to actually get my money back? Jon Jon, who I take it is some manager at the casino, was apparently no help. Can casinomeister help me?
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| Posted by: pangloss at October 31, 2006, 2:54 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by embruwer
Apparently the casino has decided to be unreasonable here so what are my options? Would pitching a bitch help?
They don't answer to anyone let alone the oice of reason. The perils of on-line gaming are ery real and the USA have recently seen fit to deal with the matter by way of prohibition in the abscence of Casino operators demonstrating they are in any way capable of self-regulation.
In my iew you have an iron clad case. Notwithstanding the previous points I have already made the following only reinforces your situation.
"10. When the Bonus System is used for the promotion, the terms and conditions around the Bonus System will prevail."
Your play was audited and logged by the EZ play system. The EZ play system entitles players to wager in any game. Nothing in the T+Cs prohibits players from wagering in games other than slots AFTER the type of bonus is determined by the qualifying WRs.
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| Posted by: embruwer at October 31, 2006, 2:03 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by Jon-Jon
Hi everyone
Having investigated this account, and spoken to the casino, the play was deemed to be in contravention of the casinos terms and conditions as it was a slots only bonus that could not be used on any other games.
The casino did however refund the deposit and the player was able to cash out.
Unfortunately these scenarios do crop up from time to time and the casino does try and deal with each one in as fair and diplomatic way as possible, without prejudicing themselves or the player. I hope you felt that the casino was clear and fair enough, if not I can ensure that we improve our service in the future.
All the best
Obviously I understand this. My points are the following two:
a) The casino has two sets of terms, the first one says that all games are allowed and is the one that catches the eye, the second one is somewhat hidden in the terms and says that only slots are.
... | | Read Entire Entry |
| Posted by: Jon-Jon at October 30, 2006, 3:38 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Hi everyone
Having investigated this account, and spoken to the casino, the play was deemed to be in contravention of the casinos terms and conditions as it was a slots only bonus that could not be used on any other games.
The casino did however refund the deposit and the player was able to cash out.
Unfortunately these scenarios do crop up from time to time and the casino does try and deal with each one in as fair and diplomatic way as possible, without prejudicing themselves or the player. I hope you felt that the casino was clear and fair enough, if not I can ensure that we improve our service in the future.
All the best
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| Posted by: pangloss at October 27, 2006, 4:29 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Here we go again.
Wager your deposit on Slots and get the "Slots" bonus of $150.
Wager your deposit on ALL Games and get the "ALL" bonus of $75.
When the initial qualifying WRs are completed the distinction between the respective bonuses is OVER saving the AMOUNT of bonus awarded. By risking your original deposit on only SLOTS players are rewarded with a larger bonus. Very simple.
Take a deep breath and go back and read the T+Cs. The ery engagement of the EZ play bonus mechanism is proof positive that ALL games are allowed. If they were not then any game other than SLOTS would have been excluded from the subsequent bonus qualification WRs logged by EZ play. This was NOT the case - the EZ play system erified the player had fulfilled the WRs on games played.
It can not get any simpler than this - I am ery sorry you can not, or will not, understand the concept of the EZ play bonus.
...
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| Posted by: silcnlayc at October 27, 2006, 3:57 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote:
Hi there, what happened is I signed up at Grand Monaco, deposited 150 GBP, and wagered it once in slots to receive their slots bonus.
Ok, maybe I am a little blonde, but it clearly states SLOT just as YOU wrote it....hmmm
Quote:
Colour me stupid I guess
Me too I guess....
Quote:
it says that every game is allowed
But for which bonus? Slots only? I think not, for this wouldn't make any sense, to offer this also
Quote:
"ALL GAMES BONUS".
But this would so you misinterpreted the t&c's.
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| Posted by: pangloss at October 27, 2006, 3:34 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
You guys can interpret things however you like. All I know is that I would never dream of claiming a bonus that's named "SLOTS ONLY" and then proceed to play any games BESIDES slots with that bonus. Especially when directly underneath there is a bonus on offer entitled "ALL GAMES BONUS". Colour me stupid I guess.
Not wanting to be rude Pinababy69 but the language used in the T+Cs can not be mistaken for anything other than the ORIGINAL 1 X WRs determine the SIZE of the bonus awarded only. Once the pre-qualifying WRs have been fulfilled the EZ play bonus T+Cs apply lock, stock and barrel.
I am sorry you can not grasp what is going on here but the OP is absolutely entitled to his full winnings as per the published T+Cs. The ery introduction of EZ (Clear) play was to remove all of these ambiguities but it didn't take long for Casinos to overwrite a supposedly seamless bonus system with all manner of fine p... | | Read Entire Entry |
| Posted by: Pinababy69 at October 27, 2006, 3:20 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
You guys can interpret things however you like. All I know is that I would never dream of claiming a bonus that's named "SLOTS ONLY" and then proceed to play any games BESIDES slots with that bonus. Especially when directly underneath there is a bonus on offer entitled "ALL GAMES BONUS". Colour me stupid I guess.
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| Posted by: pangloss at October 27, 2006, 1:52 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
First of all I played and obtained the Slots Only bonus at this Casino about 2 months ago in the exact same fashion as embruwer. I played anything else but slots in subsequent play and cashed out winnings and my original deposit without any problem at all. I recall making some large bets on Baccarat cashing out prior to completing onerous x30B WRs as per EZ play T+Cs.
I now see this in the T+Cs:
"Grand Monaco deems promotion abuse to include but not to be limited to any of the following:
A. receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play
B. attempting a large wager(s) with the bonus funds in an attempt to circumvent play through wager requirements of the bonus system
C. purchasing and playing slots to maximize the opening match slot offer then switching their play to non-slot games and using abusive wagering tactics/systems. This abuse allows players to use bonus credits earned with slot play to use on or hedge again... | | Read Entire Entry |
| Posted by: embruwer at October 27, 2006, 1:34 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
No embruwer, I understood that you wagered your deposit on slots. My point was that I don't see how anyone could misunderstand a bonus that is named Slots Only....how can that be misconstrued? I wouldn't even have to read any terms and conditions. The names of the two bonuses says it all...if you want to play slots, you take the slots only bonus. If you wish to play all games, you take the lesser amount all games bonus. You signify which bonus you want by wagering your deposit accordingly. Sorry, but I just don't see it any other way.
Ok I will try to make it clear:
Quote:
The type of game that a new player wagers on to meet the 1x wagering requirement is the equivalent of choosing between the two opening offers 100% Slot match or 100% Casino Game match.
This only says that I have to wager in slots only to get the 150 bonus, nothing more nothing less.
Quote:
Before a new pla... | | Read Entire Entry |
| Posted by: Pinababy69 at October 27, 2006, 1:21 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by embruwer
You didnt understand what I said! I wagered my 150 deposit in slots only exactly as the terms said. I wagered the bonus I received in other games because thats what the terms on top say, you can probably see that is crystal clear as well.
No embruwer, I understood that you wagered your deposit on slots. My point was that I don't see how anyone could misunderstand a bonus that is named Slots Only....how can that be misconstrued? I wouldn't even have to read any terms and conditions. The names of the two bonuses says it all...if you want to play slots, you take the slots only bonus. If you wish to play all games, you take the lesser amount all games bonus. You signify which bonus you want by wagering your deposit accordingly. Sorry, but I just don't see it any other way.
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| Posted by: embruwer at October 27, 2006, 1:03 pm | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
I'm not trying to be harsh embruwer, but I just went and double checked the promo on Grand Monaco's website, and to me it's crystal clear. 100% bonus up to $150 for a slots only bonus, 100% bonus up to $75 for an all games bonus. How you wager through your deposit once determines which bonus you receive. It states quite clearly that if you wager your deposit once in slots only, you will be getting the slots only bonus. Had you mixed your games up when wagering your deposit, you would have received the $75 all games bonus, instead of $150. I really don't see how anyone could misunderstand this, sorry.
You didnt understand what I said! I wagered my 150 deposit in slots only exactly as the terms said. I wagered the bonus I received in other games because thats what the terms on top say, you can probably see that is crystal clear as well.
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| Posted by: Pinababy69 at October 27, 2006, 11:23 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
I'm not trying to be harsh embruwer, but I just went and double checked the promo on Grand Monaco's website, and to me it's crystal clear. 100% bonus up to $150 for a slots only bonus, 100% bonus up to $75 for an all games bonus. How you wager through your deposit once determines which bonus you receive. It states quite clearly that if you wager your deposit once in slots only, you will be getting the slots only bonus. Had you mixed your games up when wagering your deposit, you would have received the $75 all games bonus, instead of $150. I really don't see how anyone could misunderstand this, sorry.
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| Posted by: Tagdog at October 27, 2006, 11:22 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
afraid you might be onto a loser here, G.Monaco have extremely whore unfriendly wording in their terms and although a bit misleading the term is there on the main page and the bonus name kind of gives it away. My suggestion of a fair resolution would be to reset you balance to the balance you had when the £150 bonus was first applied. then you would have to do the 30x slots wagering.
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| Posted by: Mousey at October 27, 2006, 11:06 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
You might want to PM Jon-Jon who is ery helpful.
Go to the Casino Contacts List . Scroll down until you see Jon-Jon, then click on the PM button on the right.
If nothing else he might be able to clarify the T&C.
Good Luck.
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| Posted by: embruwer at October 27, 2006, 10:44 am | | Topic: Grand Monaco winnings confiscated Forum: Casino Meister |
Hi there, what happened is I signed up at Grand Monaco, deposited 150 GBP, and wagered it once in slots to receive their slots bonus. On their T&C, it says that every game is allowed:
The wagering contribution percentages for the 30x play-through requirement is different based on the game type played as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette - 25% Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%
I played blackjack and roulette with my bonus until my bonus balance was 0 and I could withdraw, at which point I withdrew 870. Several days later I saw that there was nothing in my neteller account so I went to check the CashCheck feature which said my cashout had been processed!
I spoke with livechat about this and they told me that they were going to give me back my deposit only because I used the slots bonus to play non slots games, even though their... | | Read Entire Entry |
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