| Posted by: Casinomeister at January 7, 2008, 2:18 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by sandylady
...first, the phone number I gave the casino is not a false one. It is a number I just do not use often...
The first number you gave was being forwarded to oicemail. There were also indicators that I'm not a liberty to discuss that connect you to other players. You recieved your deposit back, so you are not out of pocket in any case.
Max said this case is closed - it's closed. Don't waste his time, please. End of discussion.
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| Posted by: vinylweatherman at January 7, 2008, 1:02 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by sandylady
Hi again,
First, I believe that max has been misinformed by the casino.
He says that "but I only want calls between these specific hours on a phone that is not the phone number I used when I registered"
Please note that it IS the same phone number. You can check the emails I sent ecogra and compare it with the phone number on the casino database.
I now have a proof the casino is not saying the truth on one occasion and I wouldn't be surprised to see it on others...
Second, since I see there is no other way, I am willing to give the casino my home phone number. I will email it to them now, also to ecogra and a PM to max. I will also call them tonight (morning time at Australia, right?) to the phone number MunchkinMeister gave. Btw, thanks for that, shame I don't have enough points to thank you officially
Please note that the casino did not send me even one email regarding the entire... | | Read Entire Entry |
| Posted by: Edward D. Wood at January 7, 2008, 12:29 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
well no thread without my 2 cents.
i don`t want to throw more oil into the fire and this is a bit out off "something" but.....i can`t remember which casino it excatly was "lucky emporer, mondial or tiger"....i had an issue with them and i spoke with someone from the support ia chat.
the chatguy told me to stay online so that will get contacted.
after at leat 45 min. i called them again....i got the answer..."yes we tried contacting you, several times but you didn`t answer."
exactly, this was an utter lie!!! i stayed online - all the time - in front of my stupid pc. the telephone beside me. they never ever tried to contact me.
so - maybe it was a misunderstanding or they had problems to get a connection to, whatever....but the casino isn`t always right.
its like the parcelguy - throwing in a card in your mailbox "we couldn`t reached you - get your parcel at the office...strangely - when you were on acation the same day and staye... | | Read Entire Entry |
| Posted by: sandylady at January 7, 2008, 11:15 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Hi again,
First, I believe that max has been misinformed by the casino.
He says that "but I only want calls between these specific hours on a phone that is not the phone number I used when I registered"
Please note that it IS the same phone number. You can check the emails I sent ecogra and compare it with the phone number on the casino database.
I now have a proof the casino is not saying the truth on one occasion and I wouldn't be surprised to see it on others...
Second, since I see there is no other way, I am willing to give the casino my home phone number. I will email it to them now, also to ecogra and a PM to max. I will also call them tonight (morning time at Australia, right?) to the phone number MunchkinMeister gave. Btw, thanks for that, shame I don't have enough points to thank you officially
Please note that the casino did not send me even one email regarding the entire issue. They didn’t ask to talk to me over the phone, ... | | Read Entire Entry |
| Posted by: maxd at January 7, 2008, 10:29 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by chuchu59
... did the casino actually offer to telephone her at a specific time of their choice and ask the player to make herself available.
Yes, several times as I understand it. But look at the problem here: she says "no they didn't, but I only want calls between these specific hours on a phone that is not the phone number I used when I registered." The casino, and eCOGRA let's not forget, say "yes we did, and besides all this phone this number, phone that number, nobody ever answers and it all goes to answering machines business is a classic technique of fraud rings."
So who is right? Where do you draw the line? Where does compassion for what could be an innocent lady's difficult situation end and understanding of the casino's necessity to protect themselves and their fully legit customers from fraud begin?
Well, guess what, there is no "line." I, you, eCOGRA, the casino, and of course the player... | | Read Entire Entry |
| Posted by: 1819 at January 6, 2008, 10:41 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by lojo
Someone owes me 4k and wakes me up at 2am to answer a couple of questions on the phone? No problem. I have to buy a $300 plane ticket and hop onboard with documents to meet them at their offices for 4k? No problem. Walk on my lips over broken glass to prove to the world I'm not a fraudster? Maybe not, but anyone intelligent enough to deposit and play (especially with a bonus) is smart enough to make themselves available to be paid. Doncha think?
while i kinda see your point it should not have to be this way. they accept a deposit and wont question where it comes from. they should not question when paying out. this is the main reason i do not play anymore. i have 3 homes in 3 states. one state is still in the "safe" zone. the other 2 are "evil". i have 1 land phone between the 3. i use only cell phones and never give out the numbers. i have 1 drivers license with only my nj addy. my credit card info has 1 billing addy. they wo... | | Read Entire Entry |
| Posted by: GaryWatson at January 6, 2008, 2:45 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by lojo
Regardless of the outcome, there are lessons here.
Ive skipped the thread & just went with the title. I dont know much about casino sites but all I can say is stick to the big ones. major outlets like ladbrokes, william hills, ictor chandler. They are all held accountable and any scams would be national news. They wont go bust. Bonus incentives are secondary.
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| Posted by: chuchu59 at January 6, 2008, 12:21 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Maxd,
I am at a loss as to why the OP didnt cooperate to her fullest. However, did the casino actually offer to telephone her at a specific time of their choice and ask the player to make herself available. Otherwise, the casino seems to be making life difficult for her. Unless security measures also mean that telephone calls to the player's home is randomly set which could mean midnight or even dawn, they should be able to agree on a mutually set time.
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| Posted by: chuchu59 at January 6, 2008, 12:16 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by spearmaster
Are you meaning to imply that Meister and I are old???
Just teasing. The point is somewhat alid - but again, most people I know have a land line whether they are living with family or on their own. While using a cell phone is way more convenient, it is also less secure, especially when you can now get sim cards without registration as long as they are prepaid.
When we were kids we thought that anyone who had moustache and a beard were old. Maybe changing your avatars would help.
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| Posted by: lojo at January 5, 2008, 10:59 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Someone owes me 4k and wakes me up at 2am to answer a couple of questions on the phone? No problem. I have to buy a $300 plane ticket and hop onboard with documents to meet them at their offices for 4k? No problem. Walk on my lips over broken glass to prove to the world I'm not a fraudster? Maybe not, but anyone intelligent enough to deposit and play (especially with a bonus) is smart enough to make themselves available to be paid. Doncha think?
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| Posted by: vinylweatherman at January 5, 2008, 8:30 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Well, perhaps this lady actually WORKS for a living, and it is therefore perfectly reasonable to require the casino to call her when she is at home, assuming this "rarely used" number is indeed her home landline, whereas she mostly uses her mobile phone during the day.
IF the casino has not been arsed to even TRY to make contact between 7 and 10, they are deliberately putting obstacles in the way of this player proving herself. I do not trust Casino Rewards, they even played these games with ME before - am I a "fraudster" as well?
There is no need to worry about the number for Casino Rewards, for Golden Tiger it is 0800 917 1545
One problem is that they are based in Australia, so their "day" is our "night", and they are not prepared, in my experience, to take into account timezones when they deal with players beyond first level support. They may insist on calling her from their security office, which may mean accepting the call bet... | | Read Entire Entry |
| Posted by: maxd at January 5, 2008, 11:25 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by sandylady
first, the phone number I gave the casino is not a false one. ...
second, I told ecogra (the casino ignores my emails) that 7pm - 10pm GMT is the best time to call ....
No offense but you keep saying the same things over and over, seemingly ignoring our attempts to tell you how that is insufficient to achieve any progress in your case, never mind a resolution. This is rather odd behaviour for someone who claims that all they want is to get their money.
Now I'm not saying that you are or are not on the up and up, but I am saying that you're making it irtually impossible for anyone to help you especially since the casino _and_ eCOGRA say they have reason to suspect you.
Normally, in that circumstance you would have to cooperate 100% with the casino and go out of your way to establish your legitimacy in order to have any reasonable hope of getting paid. As I've said you are not doing that, and repeating your "I'... | | Read Entire Entry |
| Posted by: spearmaster at January 5, 2008, 10:35 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by RobWin
maybe its just this younger generation that does not subscribe to the old ways...
Are you meaning to imply that Meister and I are old???
Just teasing. The point is somewhat alid - but again, most people I know have a land line whether they are living with family or on their own. While using a cell phone is way more convenient, it is also less secure, especially when you can now get sim cards without registration as long as they are prepaid.
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| Posted by: spearmaster at January 5, 2008, 10:30 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by sandylady
first, the phone number I gave the casino is not a false one. It is a number I just do not use often.
Didn't mean to imply that you were using a false number - what I was trying to point out is that a cell phone number is easily obtained and discarded and harder to track down - a land line is not.
Thus, for someone who intended to play with multiple accounts, or else hacked into someone else's account, it would be quite easy for them to provide a cell phone number.
Do remember that this is for the player's protection as well.
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| Posted by: sandylady at January 5, 2008, 10:11 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
hi,
just wanted to answer few questions raised here.
first, the phone number I gave the casino is not a false one. It is a number I just do not use often.
second, I told ecogra (the casino ignores my emails) that 7pm - 10pm GMT is the best time to call and so far I've been waiting for almost a month for the casino to contact me but they didn't.
third, I asked ecogra for the rewards group's phone number, maybe I can contact them. they didn't provide me with such a number.
thanks.
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| Posted by: vinylweatherman at January 5, 2008, 2:42 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
While this lady seems less than honest, the same can be said of Casino Rewards. If Casino Rewards had conducted themselves better in the past, it would be harder to side with a player who appears and claims they have been screwed over.
£4000 from the Golden Tiger bonus is easily achieved on the 3 card poker game, I have done it many times because of the streaky nature of the pair+ game. A bet of around £30 to £50 would be enough to ride a decent streak up to £4000 from the £750 bankroll from the SUB - it would also demolish WR pretty quickly too as table pokers are usually weighted 50%.
I can believe that support may have had trouble contacting this player, but when they were given a number, and time to call, did they call when they were told they could, or did they expect this lady to wait by the phone 24/7 until they could be bothered to try the number?
The simplest solution would be for this player to call them and say "I am in now, call me back for erification". ... | | Read Entire Entry |
| Posted by: KasinoKing at January 4, 2008, 10:42 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by sandylady
If you give all the casinos your real number - you are in trouble.
Why exactly are you in trouble?
I had a tot up a few days ago and I have joined 133 casinos, and given my land-line number to every one who required it.
In 7 years I've had 2 phone calls; one to congratulate me on winning & withdrawing, and one to tell me I had won an Xbox 360 in a free draw!
I would say the exact opposite - if you don't give the casinos the correct & truthful information when you sign up, then you are likely to be in trouble - if you get lucky & need to make a big withdrawal.
Just my 2c.
Good luck in getting the money you are owed!
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| Posted by: kakata at January 4, 2008, 1:24 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
casino do care about NEW GENERATION, they will live longer...............lol
Im over 50 and Im planning not to have a land phone in the next 2/3 month....its a waste of money, just IMO.
I still have it cause my computer and phone and dish is 1 bill............shortly I will have cable again and I wont need a land base phone line anymore.
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| Posted by: RobWin at January 4, 2008, 12:21 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by ternur
Someone still uses land lines? I've ran into this headache in the past myself. Haven't used one for years, still some casinos seem to insist this as a reliable piece of information about your identity.
Accepting deposits from a erified source should be enough. Who cares where you live or if you use a phone.
I know my daughter has been living out on her own for about eight years now and has never had a land line phone. Most of her friends that live on their own also do not have land line phones...maybe its just this younger generation that does not subscribe to the old ways...
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| Posted by: ternur at January 4, 2008, 12:20 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Misunderstanding from my part most likely it was. A different situation in that case it surely is.
Quote: Originally Posted by Casinomeister
Perhaps you misunderstood Spear, he meant regular phone. Just about everyone I know has one. This player wouldn't give this information until it escalated to this level.
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| Posted by: Casinomeister at January 4, 2008, 12:14 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by ternur
Someone still uses land lines? I've ran into this headache in the past myself. Haven't used one for years, still some casinos seem to insist this as a reliable piece of information about your identity.
Accepting deposits from a erified source should be enough. Who cares where you live or if you use a phone.
Perhaps you misunderstood Spear, he meant regular phone. Just about everyone I know has one. This player wouldn't give this information until it escalated to this level.
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| Posted by: ternur at January 3, 2008, 11:56 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Someone still uses land lines? I've ran into this headache in the past myself. Haven't used one for years, still some casinos seem to insist this as a reliable piece of information about your identity.
Accepting deposits from a erified source should be enough. Who cares where you live or if you use a phone.
Quote: Originally Posted by spearmaster
Short answer - anyone can give a cell number and pretend to be someone else. This is why they want your land line.
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| Posted by: oldtrvlagt at January 3, 2008, 7:43 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
This is the "poster child" for casinos wanting documents...sandy for $4000 or pounds I'd give them my land line, my cell phone, my husband's cell, etc.(do you get the picture?). Then maybe the rest of us could cash out $100 once in a while without "feeling" like we've done something wrong...get a grip..it's a &*&^ pile of money!
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| Posted by: maxd at January 3, 2008, 11:07 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
I started doing a bunch of quotes to track the history of accusations and innuendos in this thread but it comes down to this:
If sandylady wants help from us she should understand a few things:
(1) this is a free service we're offering here and we do the best we can. If she thinks that insults about how our services are "useless" and so forth is going to help anything at all she is dead wrong. The end result of such behavior will likely be the exact opposite of what she says she wants.
(2) if the casino says "give us a number where we can reach you" and she does not make herself available then she is not cooperating with the casino and they have no obligation to send out search parties to find her. She _must_ allow them to get in touch with her, by whatever means necessary, or she might as well close the book on this and walk away.
(3) if the casino thinks she's connected to fraudsters then it's up to her to prove her good intentions to the casino ... | | Read Entire Entry |
| Posted by: chuchu59 at January 3, 2008, 9:38 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Actually, what is the issue here? Even if the OP is part of a 'gang' who frequently uses bonuses to acquire winnings, she is still risking her own funds unless she is betting on a multi-player game on roulette/baccarat and the players bet against each other. Shouldnt the focus be on whether she has committed any fraud instead of simply denying her winnings because she is connected to fraudsters. If her play had been fair and square the casino should have to prove that she gained a considerable advantage in play by being connected with the group. Incidentally, having connections with fraudsters does not necessarily mean that she was part of the gang.
Meanwhile, I hope that Sandylady can tone down her comments a bit. When things are not going your way, you dont simply bash those who are trying to help you but have doubts they wish to clear. Why should they assist you if you continue with that.
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| Posted by: sandylady at January 3, 2008, 9:07 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Hi,
First, I didn't accuse the CM for secret motives; he raised that issue after mark583 post.
I am grateful for both CM and Max for taking their time to investigate into it, I just didn't understand why CM publicly accused me of being connected to other players and this is why I got a little mad. Sorry for that
Second, for 4,000GBP I would give any phone number they want but that's not the issue.
When you register to a casino you have to give your phone number (a practice I find to be ery annoying). At this point you do not know yet that 4,000GBP are on stake.
If you give all the casinos your real number - you are in trouble.
If you give them a number you do not use often and then you tell them you have another phone number - you are in a bigger trouble.
Now they have a proof you submitted false info and you can forget about the money.
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| Posted by: maxd at January 3, 2008, 1:08 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote:
... why does Max keep sending me PMs?
(a) because you keep sending him PMs proclaiming your innocence and asking for help, and
(b) because it's his job to look into these things on the player's behalf ... rather like you're asking us to do for you now, no?
I gotta say that you've got a funny way of going about your business. The facts are that the casino believes they have evidence that you are committing fraud and you refuse to make yourself available to them as they require in order for them to confirm your identity details.
In those circumstances your chances of getting paid are pretty low which, of course, is why you turned to us and asked for help, repeatedly. Then you insult us for not doing something for you and imply that we're somehow in collusion with the casino, or whatever.
I don't know about you but where I come from if you ask someone for help and then insult them to their face (more than once I might add) then the chances are... | | Read Entire Entry |
| Posted by: Casinomeister at January 3, 2008, 12:19 am | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
I gave you the benefit of the doubt - and Max and I are checking into this once more just to be sure. You're pretty much out of line implying that I have "secret" motives.
Members like you really make me wonder why the hell I put up with this crap.
Bottom line is that you are connected to a fraudster ring. You deny it so we're double checking.
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| Posted by: sandylady at January 2, 2008, 11:37 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Well, CM decided for some reasons I'm connected to other players.
First, I don't understand what does it mean, I didn't see a clause in the T&C defining what kind of connection between players is not allowed.
What is I have a friend that played at your casino. Does it mean I am connected to other players?
Second, if he knew it right from the start why does Max keep sending me PMs? why did ecogra send me few emails telling me I have to receive this phone call in order to alidate my identity?
Third, CM says I'm not being as up front as I ought to be.
Well, I'm sorry but I did not give my private cell number. I do not want casinos calling me on a daily basis. so, I gave them a number I do not use often, they got no replay so they decided I am connected to other players.
That's what ecogra wrote to me that and I am quite convinced that is all there is.
So, I told them they can call me 7pm to 10pm GMT. They did not call.
I asked ... | | Read Entire Entry |
| Posted by: Casinomeister at January 2, 2008, 1:59 pm | | Topic: [CLOSED] golden tiger withholds money, egocra agrees, CM ignores Forum: Casino Meister |
Quote: Originally Posted by Mark583
This is scary.
Such a long time being ignored and then linked to other accounts.
I use the play charts at the wizzard of odds, i guess me and 1000's who also use the same charts are linked.
I like to play a system (yes i know systems don't work but i have fun playing them) I chip up 1 unit when i lose and chip down 1 unit when i win, i hope no one else uses this system or if i have a big win i could be linked as well
to America for trying to clean up this industry from those who rip off the little guy after a big win and those who cover it up to protect their profits from the links they provide.
So what the hell is this supposed to mean?
This player is connected by indicators that go beyond using some chart from the Wizard. And this player was not ignored - I checked into this as soon as I got this, but found out she's not being as up front as she ought to be. Sorry to be so blunt as to s... | | Read Entire Entry |
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