| Posted by: sdaddy at January 23, 2008, 5:20 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by giselle
They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.
You need to press them a little more for clarification. "Flagged for security reasons" is a little ague and it could mean that you are accused of fraud or it could simply mean that you were labeled a bonus abuser. If it's the latter, then you need to remind Frank of his promise earlier in this thread that bonus abuse would not be a reason to withhold payment of winnings. If, however, you are accused of fraud, then you should ask what exactly you did wrong so that you can have the opportunity to respond and give your side.
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| Posted by: giselle at January 23, 2008, 2:19 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.
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| Posted by: nottsccole at January 22, 2008, 10:40 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Hi, sorry about the lack of updates, I've been going back and forth with the representative and things have been sort of positive so I've been holding off so I could make one post once I've been paid.
The rep told me not too long ago that Playtech STILL has not gotten back to him, but that he would process my withdrawal anyway. Two days later he asked for my bank details so he could wire me rather than send it to my Neteller account because they were having some delays recharging their Neteller. I told him I wasn't comfortable with giving out my bank details (again, I don't put my sensitive information at risk online, the same reason I don't use credit cards in online casinos) and that I would wait for the Neteller transfer, which, it sounds like I would receive somewhere around the end of next week.
I'll let you know as more progresses.
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| Posted by: sdaddy at January 8, 2008, 7:58 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
What's going on here? I thought that resolving nottsccole's case was about getting XXL Club some necessary ID documents. Now we learn that the withdrawal is on hold until it's proven that the player did not commit CC chargebacks at other casinos, as is now alleged.
VWM is right. Why is this issue just now being brought up at this eleventh hour? If what nottsccole is saying is true, that the CC in question was never even used at other casinos, then it shouldn't take long at all for Playtech to check this out. It would be wise for XXL Club and Playtech to not let this case drag on much longer than it already has.
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| Posted by: vinylweatherman at January 8, 2008, 5:14 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
This is looking a bit sinister. If a Playtech "black flagging" is SO SERIOUS an issue, why have Playtech themselves allowed the software they distribute to continue to let players on this list continue to deposit & play, where the risk of them not getting paid is not only high, but KEPT SECRET from said player.
Since the casino allowed you to deposit & play while "flagged", only something Playtech would allow THEM to check, they should pay unless you committed a breach against XXLClub itself.
If a blacklist is secret, it is entirely unreasonable to require the player to know their status on it when they sign up to a new casino. ONCE the player is informed they are on the "banned list", and whether it is just a bonus ban or a full "can't play" ban, then, and only then, can the player be expected to take responsibility for continuing to create new Playtech accounts knowing they shoudn't be, or shouldn't be agreeing to accept bonuses.
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| Posted by: nottsccole at January 8, 2008, 2:12 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by nottsccole
Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.
What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.
When I reread this, I wasn't sure the tone that came across. I'm happy with the progress on XXLClub's part in the last two weeks, I just wish Playtech were a little more on the ball regarding getting back to him.
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| Posted by: nottsccole at January 8, 2008, 1:57 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.
What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.
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| Posted by: nottsccole at January 4, 2008, 11:04 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quick update. Haven't heard anything since my last post. I sent him a PM on here a few days ago and an email directly today. Not that concerned though, I assume there are some delays around the holidays, hopefully I'll have a response in the next few days.
Cheers and happy holidays.
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| Posted by: sdaddy at January 4, 2008, 12:31 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by cerdikola
I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?
Respectfully, I disagree. This thread title is essentially accurate because there was a long period of time up until recently when XXL Club was stalling on payments and not communicating with its affected players about when the situation would be resolved. Not to mention that CM has recently added XXL Club to the Not Recommended list because of all these complaints.
These players had every right to complain about their situation, especially if it was not being resolved through the usual player-casino communication channels. One could even argue that the resulting negative publlicy led the casino to finally step in and get a handle on things.
And while its helpful to have Frank posting here, it shouldn't be the sole determining factor as to whether XXL Club is a fair operation. How players report they are being treat... | | Read Entire Entry |
| Posted by: nottsccole at December 28, 2007, 5:01 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
I've emailed Frank my documents again (actually, I just forwarded the original email to him again so he could see from the timestamp that I sent it a week ago as I stated).
He replied cordially in both email and pm (which I am appreciative of) that he has forwarded my documents to their finance department to review/verify them, so hopefully I'll be paid afterall. I received his email this time, so whatever mail problems they may have had as a result of moving or whatever else was causing the issue seems to be resolved.
Here's hoping.
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| Posted by: XXLClubCasino at December 27, 2007, 4:39 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
I've re asked (via PM) nottsccole to send his/her documents so to further keep this case open. If he does not comply the case will be finally close and I won't keep emailing or PM the player indefinitely.
In my previous post I've clearly wrote that IF the player is fine with me disclosing the information I've, I will otherwise we should keep the discussion in the private section. That's all.
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| Posted by: XXLClubCasino at December 27, 2007, 4:34 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by LOOKAWAYORELSE!
Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.
How about my withdrawl frank it was only a small one.
I started my wagering on a birthday bonus played slots minimun bets.
Lost so i made a minimun deposit when my account balance was zero.
so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.
Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.
I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.
In my last PM I've asked you to send me your bank details or your neteller account. Payment will then be processed ASAP.
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| Posted by: LOOKAWAYORELSE! at December 26, 2007, 6:50 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.
How about my withdrawl frank it was only a small one.
I started my wagering on a birthday bonus played slots minimun bets.
Lost so i made a minimun deposit when my account balance was zero.
so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.
Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.
I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.
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| Posted by: chuchu59 at December 26, 2007, 6:20 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
I honestly do not believe Frank would be so stupid as to threaten posting personal details in this forum. What for? If this is done, the damage done will be permanent. Which player would be willing to disclose their personal info to such a casino. If you can show us the evidence, Frank might as well disappear from here altogether.
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| Posted by: tim5ny at December 26, 2007, 5:32 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
I'd like to see the pm where he threatened to post your private details on the public forum. That is all we would need to put this guy on the chopping block forever. There is no redemption for such a crime...ever! Even the threat is as bad as the deed from a so-called professional.
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| Posted by: maxd at December 26, 2007, 5:18 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by XXLClubCasino
I honestly don't think we should discuss this openly in the forum ....
Quote: Originally Posted by nottsccole
You know perfectly well that you haven't emailed or contacted me in any other way ....
No offense guys but I think you both need to chill a bit.
(A) There's no need that I can see to be posting personal details here.
(B) If the guy is trying to get in touch with you, and is willing to post to that affect here, why would he lie about it? If you're having problems with email then why not use PMs, as has already been suggested.
Is there something I'm missing here?
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| Posted by: nottsccole at December 26, 2007, 1:34 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
I've now gotten a PM from Frank telling me three things:
1.) I've never sent an email with my information or documents
I would be happy to forward the email I sent on December 20th to erify he received my details, or show a screenshot of my sent email folder where I sent an email as directed to frank@xxlclubcasino.com. I would also be happy to copy/paste the private message I sent to him a few days ago asking him to confirm he had received the documents I sent him, the email I sent him contained a scan of my passport, HSBC statement, and my tax bill.
There is absolutely no way he did not receive my email unless there was some fault with XXL Club's mailing system as I did not receive any bounced email notification and it has been a week since I sent this to him. I'd also be happy to forward or screenshot the other emails I've sent that have received no response from XXL Club whatsoever.
2.) I've got a chargeback in another casino.
I own a single credit card. ... | | Read Entire Entry |
| Posted by: XXLClubCasino at December 26, 2007, 1:23 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by nottsccole
You know perfectly well that you haven't emailed or contacted me in any other way with any explanation of where my winnings are, or even bothered to respond to the email I sent you with my documents from a week ago, you seem to be fond of delaying payments and then harassing your players to send you infinite PMs and emails (counting my emails to support, I'm well over ten by now). I doubt any of your other players are fairing well either, and considering that it seems pretty apparent you are confiscating my money, I'm sure there are "resolved" in your eyes cases where you have stolen from others as well.
I am still owed £1608, interesting how the only winners who mention being paid are for much smaller amounts.
Well I have send you an email and a PM it's up to you if I should disclose the information in the forum.
Like I previously said we have no other open pending withdrawal except the one from aghastik8 w... | | Read Entire Entry |
| Posted by: BBKPoker at December 25, 2007, 1:30 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Just a quick response to what was said earlier about Casinomeister being an infinitely small part of the online gaming world.
The threads about XXL Club Casino's recent problems are already the third and fourth highest threads on Google when you search for "xxl club casino" behind only the casino's hompage and promotions page.
If your customers do any amount of googling how reliable you are, they are certainly getting a pretty negative iew of you from what is publicly available, and it looks like you are giving them plenty of reason to.
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| Posted by: nottsccole at December 25, 2007, 1:13 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by XXLClubCasino
I honestly don't think we should discuss this openly in the forum but if the player agree I could disclose all information that lead to the refund.
We have paid out other players in full that were labeled as bonus abuser in our casino and also posted here.
You know perfectly well that you haven't emailed or contacted me in any other way with any explanation of where my winnings are, or even bothered to respond to the email I sent you with my documents from a week ago, you seem to be fond of delaying payments and then harassing your players to send you infinite PMs and emails (counting my emails to support, I'm well over ten by now). I doubt any of your other players are fairing well either, and considering that it seems pretty apparent you are confiscating my money, I'm sure there are "resolved" in your eyes cases where you have stolen from others as well.
I am still owed £1608, interesting how the only w... | | Read Entire Entry |
| Posted by: sdaddy at December 24, 2007, 7:23 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by XXLClubCasino
Hi Nottsccole
I've send you and email with the explanation why I only could refund your original deposit. I guess the 4£ is due to currency conversion as we only have a USD and EUR neteller account.
If you didn't receive my email just PM me and I will explain the reason of the refund.
Merry Christmas
Frank
I think the followers of this thread should get an explanation as well. Up to now, nottsccole had only been told that he was a bonus abuser. Here is what you stated earlier:
Quote: Originally Posted by XXLClubCasino
Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.
Has there been some new evidence uncovered that this... | | Read Entire Entry |
| Posted by: XXLClubCasino at December 24, 2007, 3:09 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by nottsccole
Received £196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.
I'm still owed £1608.
Hi Nottsccole
I've send you and email with the explanation why I only could refund your original deposit. I guess the 4£ is due to currency conversion as we only have a USD and EUR neteller account.
If you didn't receive my email just PM me and I will explain the reason of the refund.
Merry Christmas
Frank
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| Posted by: chuchu59 at December 24, 2007, 4:11 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by nottsccole
Received £196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.
I'm still owed £1608.
I suggest you PM Frank and if no satisfactory conclusion can be reached you should then post it here.
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| Posted by: XXLClubCasino at December 23, 2007, 3:20 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
We have a total of 3 unsolved cases.
1. Player was refund his deposit due to fraud and multiple account, no documents were send to me.
2. One Player had his Neteller account suspended and was flagged as fraudulent and bonus abuser in our casino, we couldn't refund the player yet.
3. Open payment as no payment details were given until now.
The rest should have been resolved to the players' satisfaction. Please PM me should it not be the case.
I wish all CM members a merry Christmas and happy new year.
All the best
Frank
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| Posted by: XXLClubCasino at December 23, 2007, 3:12 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by boldt
Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.
Thanks, and hope everyone else gets the same fair treatment, and good customer support
Nothing to thanks for, it's my pleasure to help out and resolve our mistakes!
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| Posted by: boldt at December 23, 2007, 6:37 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.
Thanks, and hope everyone else gets the same fair treatment, and good customer support
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| Posted by: chuchu59 at December 23, 2007, 4:51 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
If there is a 'secret list' the players on the list should be informed that they are banned from getting any bonuses in future with refrence to Playtech casinos. This can come from any Playtech casino that the players in question have played at and that this has the blessing from Playtech. No player who has received the message can then rightfully claim winnings, if any. However, if a bonus had been erroneously awarded, the deposit must be refunded. That, in effect, means that these 'players' have all their bets oided once they play with bonuses at Playtech casinos.
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| Posted by: XXLClubCasino at December 23, 2007, 4:18 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by Mousey
If players are on a 'banned' (bad player, bonus abuser, whatever) list at Playtech, why are they even allowed to set up a new account at a Playtech?
If players signup with new name and or clear their PC before signing up it takes a couple of minutes to detect the player. Typically bonus abuser will deposit/play and withdraw within 5-10 minutes and so manage to fall under the radar.
Quote:
But regular players who are on this 'secret list' shouldn't be called to task after opening an account, depositing, being given a bonus by the casino, and then only after winning and attempting to cash out. If the player loses, I doubt anything is ever said.
Their accounts are not blocked after the players win but as soon as the new signups are manually reviewed. This can happen during play but the player account will only be closed after the player signout. We can't close players' account that are currently playing. Bonus ... | | Read Entire Entry |
| Posted by: Mousey at December 22, 2007, 9:32 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Frank, thank you for entering the 'hornet's nest' here. Thank you for continuing to participate in discussion.
However!
If players are on a 'banned' (bad player, bonus abuser, whatever) list at Playtech, why are they even allowed to set up a new account at a Playtech? Why doesn't the software lock them out? Fraudsters I understand... they use different names, etc., and otherwise intentionally attempt to cloak their identity. But regular players who are on this 'secret list' shouldn't be called to task after opening an account, depositing, being given a bonus by the casino, and then only after winning and attempting to cash out. If the player loses, I doubt anything is ever said.
A player on the 'bad player' list shouldn't receive swarms of emails (most of them to his email address associated with his casino account) offering juicy sign up bonuses at other Playtech and sister casinos, as has already been mentioned by Vinyl. And I don't single out XXL for this type of thin... | | Read Entire Entry |
| Posted by: chuchu59 at December 22, 2007, 7:25 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by sweiger
I've been giving Frank a break for almost 4 months now. I think I'm entitled to make a small sarcastic remark.
Hi Sweiger,
My apologies but the remark was directed at all players in general. Frank's apparent disappearance from the scene has obviously not served him well but now that it seems that he is trying to pay out give him some time instead of bashing him which I doubt serves any useful purpose. We will only scare them away and representation at this forum will dwindle.
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| Posted by: BBKPoker at December 22, 2007, 4:07 am | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Quote: Originally Posted by XXLClubCasino
Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.
That sounds like good news for nottsccole. I would assume that it's more or less easy to eliminate fraud by simply erifying whatever form of identification is sent to you is a legitimate ID number?
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| Posted by: sweiger at December 21, 2007, 11:53 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
Payment recieved today to my neteller account.
This payment was a pending withdrawal from 16/9. I am still owed $204 which XXL's former payment processor claims have been paid to neteller ($204), but the funds never arrived. I hope XXL will sort that out too in a reasonable time frame.
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| Posted by: XXLClubCasino at December 21, 2007, 11:43 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
inylweatherman
I mostly agree with your post.
Only a couple of additional information. When we where forced to make structural changes due to new Russian law changes we had to change or complete company structure including using different payment processors or switching to or own. Opening a new Neteller account is now more difficult than ever, i took alone 2 months to have all notarial documents ready. This was reference as a technical problem what would have been a better suitable explanation to the players I don't know. I'm not trying to manipulate anyone here and keeping communication open here at CM should be proof enough!
Today we have processed 6 payments and I hope to make all payments before xmas, I need all documents and all neteller or bank details to be able to process the payments.
Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be... | | Read Entire Entry |
| Posted by: vinylweatherman at December 21, 2007, 10:34 pm | | Topic: [PROGRESS] XXLclub casino disappears with players' money! Forum: Casino Meister |
How can Frank determine a player will not come back after winning from the SUB and withdrawing? You can only KNOW that after some time when the player never deposits again.
If the problem is down to players taking ONLY the sign-up bonuses at many casinos, well you have the SPAM to blame for that. I receive countless offers EVERY DAY for this casino or that casino, all quoting large welcome bonuses. Compare this with what you are offered for being an existing player, usually F*** all! Is is any wonder players move from casino to casino.
Players will stick around if loyalty bonuses or comps are CLEARLY better than the SUB, and there is a CLEAR progression in the quality of the offers the longer a player stays with the casino.
Sign-up bonuses need to return to what they were intended for, a chance to test the software on your machine before deciding whether to stay loyal. The only true test of a casino's quality comes after the first successful withdrawal, only then do players know whether t... | | Read Entire Entry |
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