Casino Talks

Posted by: huge at April 17, 2005, 12:23 pm

Topic: Has Anyone Seen This?! CARIBBEAN SUN $90 BONUS 5X!!!! Forum: Bonus Whores

here's my fun email chain with CS ... the messages are in reverse order, so read it from the bottom up (or just read the top message - you'll get the drift):

--------------------------

---- Original Message ----
From :
To : accounts@ecashdirect.net
Subject : RE: Deposit bonuses [INTR:068737]-C302321922 Date : Sat, 16
Apr 2005 15:55:29 GMT

OK, this is getting VERY frustrating. Please read the message you just sent to me, look at the numbers, and see if you can tell why it is so frustrating for me.

You wrote:

"you need to play 5 times the bonus in raked hands (400 raked hands). As soon as you made your deposit on April 1st you instantly received your $50 bonus"

The last time I checked, 50 times 5 is 250, not 400.

Where are you getting the number 400 from? I have only "received" a $50 bonus (received in the sense that it was listed as pending in my account). 50 times 5 is 250. I believe that, accordingly, I should have to play 250 hands in order to have the $50 bonus released into my account. I have already played more than 250 hands, so I believe that the $50 should already have been released into my account. It should have been released something like a week and 5 or 6 email messages ago.

Do you understand why I am so frustrated at this email exchange?

-

-----Original Message-----
From: accounts@ecashdirect.net [mailto:accounts@ecashdirect.net]
Sent: Saturday, April 16, 2005 6:58 PM
To:
Subject: bonus C302321922 [INTR:070253]

Dear ,

Hello and thank you for contacting ECash Direct Ltd.

Like you state in your email (and the website); the bonus is credited to your account and to be able to play the money at the poker tables (or withdraw the funds) you need to play 5 times the bonus in raked hands (400 raked hands).

As soon as you made your deposit on April 1st you instantly received your $50 bonus (if you go to your cashier and click on my account and then statement you will see PRM (Promotion) $50).

If you then play another 250 raked hands you will receive another $40 bonus.

We hope this attends to your enquiry. If we can be of any more assistance please feel free to contact us at anytime. We are open 24 hours per day, 7 days a week (including holidays). You can contact one of our friendly and courteous ECash Direct Ltd support staff (toll-free) at:

Kind regards,

Julia
ECash Direct Ltd

-Please include this email in your response-

> ---- Original Message ----
> From :
> To : accounts@ecashdirect.net
> Subject : RE: Deposit bonuses [INTR:068737]-C302321922 Date : Thu, 14
> Apr 2005 15:55:29 GMT
>
>
> Why are you saying that I need 400 raked hands to clear this $50
> bonus? I refer you to the terms of the bonus on your website
> (http://www.caribbeansunpoker.com/promotions):
> The money will instantly appear in your Ecash account upon making the
> qualifying new player deposit, and in order to play the money at the
> poker tables, you will need to play 5 times the bonus in raked hands.
> [and also]
> Note for New Players: The 100% initial deposit bonus and the $40
> monthly playing bonus wagering requirements run concurrently, meaning
> after you've satisfied the first 250 hands, you only have another 250
> to go for receiving the $40 bonus.
> Please clear this bonus into my account and confirm for me that I will
> receive the additional $40 bonus after playing 108 more raked hands.
> This is something like the 5th email that I have written requesting the bonus.
> Thank you,

> Message-----
> From: accounts@ecashdirect.net [mailto:accounts@ecashdirect.net]
> Sent: Thursday, April 14, 2005 3:58 AM
> To:
> Subject: RE: Deposit bonuses [INTR:068737]-C302321922 Dear ,
> Hello and thank you for contacting ECash Direct Ltd.
> In response to your email, I have checked on your account and can
> confirm that you received monthly match bonus of $50 To release these
> funds from the current 'hold' status you are required to play a total
> of 400 raked poker hands. I have checked on your Ecash account and can
> advise that you have 8 raked hands remaining to play prior to the
> bonus funds being released from their current ?hold? status and
> released into your balance and withdrawal limit.
> Unfortunately there is no area on the software at the present time
> where you can view this information directly. All queries of this
> nature need to be directed to the helpdesk.
> On behalf of the casino please accept my apologies for any
> inconvenience caused.
> We hope this attends to your enquiry. If we can be of any more
> assistance please feel free to contact us at anytime. We are open 24
> hours per day, 7 days a week (including holidays).
> Kind regards,
> Socrates
> ECash Direct Ltd

> -Please include this email in your response-
> > ---- Original Message ----
> > From :
> > To :
> > accounts@ecashdirect.net Subject : Deposit bonuses [INTR:068737]
> > Date : Tue, 12 Apr 2005 15:03:28 GMT
> >
> >
> > I believe I have played the required amount to clear the $50 signup bonus.
> > Can you please clear this bonus into my account, and let me know
> > where I stand in terms of clearing the $40 monthly bonus?
> > Thank you,
> > -

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