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Posted by: Tower_Support at February 7, 2008, 12:56 pm

Topic: TowerGaming account hacked BK stolen Forum: Bonus Whores

Forum Members and Tower Gaming Players,

We apologize for any confusion this incident may have caused amongst our players. We hope all of our players understand that serious matters take longer to rectify to everyone’s satisfaction, and especially in rare cases like this where there were a number of misunderstandings and miscommunications.

This issue has now been resolved, and we have worked together with Ongame to refund the player’s lost bankroll. We take our support and player happiness extremely seriously and urge any of our players to contact us whenever they need to. We would like to thank the player for his patience in the matter, and Ongame for their help in resolving the issue.

It is important to note that this player’s Tower Gaming Account was not ‘hacked’; rather, it was a case of an insecure email account, which is why we stress to our players that they should be vigilant when it comes to the security of their personal computers. We urge players to keep their computers password protected, keep updating their antivirus and anti-spam software on a regular basis and scan their computer often. If you need help with this, please do contact us and we can provide you instructions and links to great security tools. Remember that if your computer’s security is compromised, it is not only your online poker accounts that are vulnerable, but your bank accounts and personal information.

Thank you and best regards,
Tower Gaming Management Team

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