| Posted by: Sirius at September 11, 2000, 1:22 pm | | Topic: British-owned online casino CHEATS Forum: Winner Online |
Anyway, I don't even know if they are able to log the game outcomes properly. adam said I ended on $485 in blackjack when I ended on $385. He then said he rechecked it and he was correct. When I showed him my actual results he just said he was rechecking it again but didn't actually say any more on the matter.
Also, today he emailed me mentioning I played 240 spins when it was actually 250 but maybe he didn't bother checking that.
He wrote this which was when I then asked if it deliberately made players lose if the software detects something wrong but he denied it in the email I posted at the end of my last message. Also what he says about missing numbers doesn't make sense.
>
> I really thought we had cleared this up, but I've just been out and about
> forum watching, and here we are again ; )
>
> Look at it this way, if your television breaks and flips through all five
> channels before you turn it off, the message it would relay from the
> snatches of conversation it picks up would not be taken personally by you.
> If you got clips of the news, adverts, wildlife programmes, a chat show, a
> documentary about intelligence etc., and the whole sentence ran "please"
> "stop" "monkeying" "with" "my mind", you would turn the set off, call the
> repairman and get it fixed.
>
> A game reader misfired in our servers. It was broken after game one and
> remained broken for the rest of your 239 games. You may think you've broken
> a code of silence long enforced by online casinos, but you just hit a
> glitch. 240 times.
>
> The game reader may have erred that you hacked the system - which would
> certainly explain some of the error flags we have here - and, as such, would
> have been missing numbers. If it realised this, however, it should have
> flagged operations to pull and disable your account. This clearly did not
> happen.
>
> Either way it was flawed, and, like all flawed software - including your
> computer at home occasionally I'll warrant - it was shut down, cleaned out,
> a new system reinstalled and rebooted. And then all financial compensation
> was made.
>
> I get the impression that you feel we are hiding something, keeping
> something from you and other gamers. I can assure you that nothing is
> further from the truth. To be honest, we are amazed by your continued
> dogging of this subject. As a new casino, we are well aware of the
> worryingly high statistic of gamers who feel 'ripped off' by this new form
> of gaming. We are well aware of the trust issues we need to counter, and the
> (almost) insurmountable odds we face. It's why we reacted quickly to you and
> to many other players and their many other queries (although none so
> serious).
>
> We have spoken with casinogazette.com and posted on winneronline.com. I have
> replied to you personally each and every time you have mailed. If there is
> anything else you feel we should be doing, some error in our customer
> service, website or games - apart from the one already resolved - please let
> me know.
>
> All of your ideas will be treated seriously and in good faith.
>
> Kind regards,
>
> adam@theredline.com
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