Casino Talks

Posted by: Velveeta at November 1, 2000, 10:04 pm

Topic: The Casino Online Forum: Winner Online

Larry Thom,

I have played and won at your casino three weeks ago. After I won $350, I was locked out and told to send the fax back form and ID.

I sent the proper forms immediately. After I sent them, I was told to resend them as my photo was too dark. I know this was a stall tactic, but complied anyway. After I sent two more shades of my ID, my account (username "guru") was not reopened.

I called and emailed endlessly. I was ALWAYS givin an excuse, and never a straight answer. Finally, here is the email I received from Lou in your customer service.

_________________________________________

Thanks for contacting us again here at Customer Service, as well as for your
patience.

I really want to apologize for not answering you as soon as I promised.

I'm really sorry to inform you that our fraud control department has decided
that your account had strange activity, and therefore your account will not
be reactivated and the money still in your account will not be reimbursed.
Again as I told you this is totally outside of our customer service
department's control and it's a decision already taken and that will not be
changed.

Again I'm sorry but there is nothing I or anybody also can do.

Customer Service Department

----- Original Message -----
From: XXXXXX
To: <support@thecasinoonline.com>
Cc: <manager@thecasinoonline.com>
Sent: Sunday, October 29, 2000 6:37 PM
Subject: my account

> Lou, you never contacted me last Friday. You promised and broke that
> promise after our extensive talk last week. You should be ashamed of
> yourself. How can you sleep at night knowing that you steal peoples money
> and break your promises?
>
>
> Lou in Customer Service,
>
> Thank you for taking the time to address the issue of my unfairly
> locked account as a person. The other customer service rep refused to
> address the issue, so I am grateful.
>
> I am just sending you a reminder to continue checking into the
> "investigation" as I know I will be indicated when you call or email on
> Friday.
>
> To reiterate, my account name is "guru" for your reference. I have
> sent all of the proper ID, copy of my credit card, and my fax back form.
I
> am the only player from my household, family, IP address and credit card.
> Additionally, I have met all of the wagering requirements.
>
> Looking forward to hearing from you,
> account "guru"

_______________________________________

I am going to double quote the ery first part of this correspondence from Lou: "I'm really sorry to inform you that our fraud control department has decided that your account had strange activity, and therefore your account will not be reactivated and the money still in your account will not be reimbursed."

Larry, why is my account locked? What is strange activity?

Again, I have faxed all of the proper ID, forms and credit cards. There is only one account from my IP, computer and household as your website states.

Since this email I pasted, I have filed a Safebet dispute. I have been stolen from in the amount of $500 and given no reason why.

How do you explain this?

account "guru"

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