Casino Talks

Posted by: The GameMaster at November 9, 2000, 9:16 am

Topic: Chargeback article on front page... Forum: Winner Online

While it's true what the author says about a chargeback not happening in Vegas, he needs to remember that in a brick-and-mortar casino, a player will, 99% of the time, use cash. The Internet casinos choose to accept credit cards as a convenience for themselves and until they come up with a better solution, they'll have to sleep in the bed they've made for themselves.

Regarding the "hold" for an Internet casino, I've no doubt that it's similar, if not larger, than its brick-and-mortar counterpart, yet cyber-casinos don't have to pay comps or slot club cash rebates, little things like dealers, etc. If the profit margin for an Internet casino isn't larger than that of a brick-and-mortar casino, it's because the management team doesn't know what they're doing.

If one Internet casino out there wants most of the business, all it has to do is: A) get their games certified as truly random by a credible third party, B) develop a debit-type card which has the players' funds held in escrow by a credible third party, and C) supply reasonable customer service.

The online players would flock to such an operation, but I don't see any casino trying to do this. Instead, their efforts are spent trying to put out fires, rather than on fire prevention.

You know why people won't dispute losses at a Vegas casino? Because they know they had a fair shot at winning. People don't know that on the Web.

GM

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