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Posted by: two_card at January 12, 2002, 11:07 am

Topic: Need some help at Fortune Lounge Forum: Winner Online

Cashed in 14DEC02 from the Vegas Palms. Four days later was asked to provide security documents. Sent and received confirmation back that same day. Account was locked 02JAN02 for not receiving the documents. Since that time many e-mails and the documents were re-sent several times and receipt confirmed several times. The communications always end up in a black hole called Player Security. The CSRs tell me the documents were forwarded to Player Security and if anything else was needed they would contact me within a few hours. My last two e-mails have not been answered. Does anyone have a contact beyond the CSRs ? Any advise ??

These folks have always been ery good - not sure why this is still an issue. The external e-cash (ProcCyber) has OKed my documents several mopnths ago.

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