Joe,
Let's say your idea catches on, and a bunch of online casinos start to offer money back guarantees. As an operator, don't you get stuck in the same icious cycle of competing on the basis of how much cash back you're promising? Same thing as competing on the basis of bonuses.
As for fast payouts, good customer service, etc. -- I agree completely, but the reality is that there are quite a number of major operators who do offer this already. IMHO, this board, while extremely helpful in getting an unresponsive casino to respond to a problem, may not be indicative (at least for the reputable, major operators) of the AVERAGE (i.e. majority) customer experience, since people who have problems complain, and those who are satisfied, often don't post.
Casino Manager
www.drho888.com
www.drholite.com
www.drho.com
[This message has been edited by DrHoCasinoManager (edited 02-08-2002).]
[This message has been edited by DrHoCasinoManager (edited 02-08-2002).]
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