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Posted by: Horatio - Casino Kingdom at January 29, 2003, 4:57 pm

Topic: Casino Kingdom Cheapos Forum: Winner Online

I'm sorry to hear of your unpleasant experience with one of Casino Kingdom's support staff. I am in complete agreeance with you and I also believe that the response you received was completely unacceptable.

Rest assured I will open a Loyalty account at the Casino on your behalf and you will receive all Loyalty points that you have accrued as well as a bonus for your trouble. This is what Casino Kingdom support staff are instructed to do in all cases where a Loyalty account hasn't been opened by a player.

Unfortunately I have been unable to locate your account details on the information provided in your post. Please contact me directly by emailing:

theking@casinokingdom.com

Once you get in contact with me I will be able to credit your Loyalty account. I will also be able to determine who was responsible for sending you that inappropriate response and ensure that it doesn't happen again.

Please accept my sincerest apologies for this error and thanks for your patience and understanding.

Kind regards,
Horatio

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