Casino Talks

Posted by: Potts Corner at July 31, 2003, 10:25 pm

Topic: Shark sinks - then swims!! Forum: Winner Online

Played $25/$50(d/b) deal where WR x12db except BJ (21 games) where WR x20. Usual games oid from WR.

Cashed in $90 after playing mostly WAR and $150 worth of Carribean Stud.

Cash in rejected because: "Carribean Stud is a restricted game where WR is x20."

An exchange of emails ensued including screenshots of Shark's T+Cs that DID NOT include any restriction on Carribean Stud.

Shark would not budge. I attempted to play out the residual $140 WR and lost my entire $90 - quite a feat playing $5 hands of WAR.

One final angry email dispatched to Casino in disgust prompted the following response.

Unconditional apology from Casino Manager who readily conceded the T+Cs were incorrectly stated on website. My lost $90 was not only restored but sent direct to my online depositing account.

A bouquet where it is due - Shark is swimming with the tide of player expectations.

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