| Posted by: DizzyD at August 6, 2003, 3:40 am | | Topic: USA Casinos' act of rogueness... Forum: Winner Online |
Here is the promo for New York Casino Aug 4/03
Manhattan Match
We’re matching the first deposit you make of the amount specified in the schedule during our Manhattan Match promotion. Only one bonus per person. The NETeller bonus is not available on this deposit. Players must wager an amount at least equal to 20x the bonus amount and 1x the deposit amount before the bonus is available for withdrawal
I deposited $75 for the $75 bonus..
I wagered $1800 and decided to cashout my $50 balance.
A window opened stating I did not meet wager reqs.
I sent the following email
I received a $75 bonus plus $3.75 neteller bonus on my $75 dollar deposit.
According to your rules, I am suppose to wager 20 times the bonus before I am
able to cashout. I have wagered approx. $1800.
The cashier states that I had not wagered enough when I tried to cashout.
Can you explain what is happening?
Their reply
Thank you for contacting The New York Casino.
Please be advised that in order to cash out you must wager 25 times the bonus, which means 1875$.
Should you have any questions or concerns, please do not hesitate to contact
the New York Casino Support Team. We are available 24 Hours a day, 7 days a
week.
With Best Regards,
Masha Hunt
New York Casino.
E-mail: Support@NewYorkCasino.com
I did not bother to argue.
Clearly, they don't read their own promotions.
I played my balance down to zero.
I will never play at this casino again.
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