| Posted by: bewitch at November 1, 2003, 9:29 pm | | Topic: Vegas Red (New playtech casino) Forum: Winner Online |
I got one email from them as well. I am pretty unhappy with this and I started the whole topic here (make me felt worse).
It's not fair because they changed the rules AFTER we played there. I don't know what to do here. I can't even get my deposit back now.
$100 is not a big deal but it really upset me and make me want to ban them at every forum if they don't do anything to follew their words.
Hre is the email I got:
---------------------------------------------
Dear xxxxx-xxxx,
You recently requested a withdrawal in the total amount of $100.00 after making your first deposit and receiving a first deposit bonus.
Please note that you did not comply with our bonus policy by either not wagering the minimum required in total bets or wagering on excluded games (see website for detailed list). We have therefore credited your Casino account in the amount of $100.00.
Please note that this policy only refers to withdrawing the bonus and not your first deposit amount, which can always be withdrawn regardless of the total amount you had wagered. For further information regarding our first deposit bonus policy, please isit http://www.vegasred.com/termsofuse.php.
We apologize for any misunderstanding and thank you for respecting the mutual interests of fair gaming at Vegas Red. If you would like this explained to you further, please do not hesitate to contact our 24/7 support team by phone: TOLL FREE (U.S.): 1-866-609-0296, International: 1-268-481-2301, or email: support@vegasred.com
Best regards,
Sarah Banks
Manager
Vegas Red
"Where We Comp You More!" http://www.vegasred.com/
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[This message has been edited by bewitch (edited 11-01-2003).]
[This message has been edited by bewitch (edited 11-01-2003).]
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