Casino Talks

Posted by: Vahe Baloulian at November 17, 2003, 1:10 pm

Topic: casino on net Forum: Winner Online

I have reviewed accounts of those who wrote to me because they were blocked in connection with a bonus play.

I would like to mention that although we are dealing with thousands of players and mistakes are possible, we don’t take them lightly and ask you to contact us at manager@casino-on-net.com whenever you think that the action taken in regards to your membership was not justified.

Back to your cases. I don’t think we should have blocked your accounts and I am discussing the possibility to re-open them with the relevant managers.
At the same time, I think we should restrict some of you from participating in promotions for a while. Although you don’t do anything wrong and don’t break the rules, the only action we see from you is during promotions, when the House is at disadvantage. Yes, we organize and run these promotions to thank players for their non-bonus play and we expect players to take advantage of them. At the same time, these promotions are possible because of the non-bonus play. That’s why I think it is only fair to offer promotions to players who make them possible in the first place.

As I said before, instead of discontinuing promotions, we would rather restrict certain players from taking advantage of them. I honestly don’t see anything wrong with that.
We will contact everyone individually. I just wanted to update those taking interest in these postings.

Good luck to you all,
Vahe

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