We are big and this is thanks to being fair, paying on time, and providing good service.
Now, because we are big, our actions are more scrutinized and if we make a mistake - it will most of the time be misinterpreted as a deliberate action to punish players, winners, etc.
We don't punish winners and blocking is not an easy procedure. However, if someone has been blocked by mistake, we will review and open the account. I have said this many times - if you think we didn't treat you right, please write to the manager@casino-on-net.com. We don't receive many complaints so the manager can afford to review your case and find a just solution or just explain our decision.
Tropicana already sent me his details and I will respond to him shortly. Others are encouraged to do the same. Put it to my attention, if you wish.
Thanks,
Vahe
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