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Posted by: maniac31 at December 23, 2003, 5:05 am

Topic: InterCasino Software Malfunction Costed Me $1500 Forum: Winner Online

Quote: Originally Posted by Ryan Hartley
Ok - this is our iew of the situation from beginning to end.

maniac31 emailed me in August, attaching a screen shot of some game logs. I did a cursory check of our records and found that they differed to his. I therefore escalated this so it could be checked, double checked and triple checked to see what happened. This session has been probably more closely scrutinised than any other in the eight year history of InterCasino. These checks have been done separately by Myself, Playershelp and ECash Direct, Quality Assurance, Database and Production, all of whom have came to the same conclucion.
To the ery best of our knowledge the hand and session that maniac31 is referring to did not result in a $1500 win. We therefore did not pay out.
Then in August maniac31's 900Pay deposit was reversed, in other words the deposit was not received by ECash Direct. InterCasino and ECash's policy is to automatically disable an account from which an unexpected deposit reversal has been done. In many cases the accounts are unblocked once the situation has been resolved by the player or the ECash Merchant, however no such resolution has been reached in this case, so the account remains locked.
Those of you who know InterCasino and have seen my previous posts on this messageboard know that I am never shy in coming forward to accept criticism or answer questions. You will also know that $1500 is not a great sum compared to the big winners InterCasino have paid out in the past. This month alone 'KeyRock' won over $200,000 which was happily paid.
It would make no sense whatsoever to risk our reputation over $1500 unless we were absolutely sure the session never happened.

Ryan Hartley
Casino Manager - InterCasino

Blah, Blah, Blah.....Just fix your software and you won't have theses issues!!!

maniac

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