Casino Talks

Posted by: ohdreampop at January 14, 2004, 6:09 pm

Topic: Yukon Gold / Casino Rewards ROGUE. Play at your own risk! Forum: Winner Online

I deposited $50 for the match and played my $50 to nothing while waiting for the bonus, because support told me it may take a few hours but I will get it. The points DID show up in my casino rewards account, but they wouldn't redeem, so I contacted support again. They said they will check up on it and get back to me. They never did. I contacted them again, and their support said this:

Thank you for using Casino Support chat. Please WAIT for a Casino Support operator to respond. Thank you.
You are now chatting with 'Stella'
Stella: Welcome to Casino Support Live Chat service. How can I help you?
H: Hello, My points won't redeem even though they are in there. I called customer support and they said they would heck into it but it has been hours and no response
H: check*
Stella: Can you please confirm your date of birth & email address.
H: *-**-** and ohdreampop@*****.com
Stella: Thanks h
H: np
Stella: Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you demonstrate a serious intention to play, purchase & wager at the casino in accordance with the Casino’s promotional Terms & Conditions:
Stella: In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a purchase history at the casino.
Stella: In the event that your account reflects a true desire to play, wager and risk personal funds, not solely in accordance with promotional offers, but over a period of time, the casino may, at its discretion, review your account and reverse this decision.
Stella: Please note, neither the Casino nor the Casino Support team is able to provide you with specific guidance with regard to the steps necessary to lift the suspension of points redemption.
H: I lost my $50 deposit already! That is not right.
H: I was told I would get it by support.
H: That is theft.
H: are you there?
H: I DID risk personal funds. I LOST my $50 deposit
Stella: Im sorry heather but the casino is not able to provide you with specifc amounts as to what you need to deposit before your points suspension will be lifted.

This is total bait and switch. I'm ery pissed. I played my deposit in a way that I wouldn't have played it if it wasn't for the bonus I was PROMISED. I'm outraged! What should I do?

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