| Posted by: johnny nova at May 27, 2004, 6:09 pm | | Topic: Golden Tiger retoactively changes terms and conditions and won't return my deposit Forum: Winner Online |
I recently made a deposit at Golden Tiger casino after recieving an email with a bonus offer. I opened a new account and made a $500 deposit but was told that I had a previously opened an account with them. My mistake.....i had forgotten that over a year ago I did open an account.....I asked support to put my $500 deposit in my original account and of course I did not receive a bonus. Some weeks later after sending all requested documents I attempted to cash out my deposit but it was denied. For two months now Golden Tiger has given me the run around. This was their latest email
Hi XXXX,
We have reviewed your casino account , and you did receive a bonus of $50 on
31st January 2003.
As per the terms and conditions , if a bonus is redeemed you must meet wagering
requirements to cashin.
Once wagering requirements have been met , we will be able to process your
cashins.
Regards
Andrew
Accounts Dept
When I opened up my original account well over a year ago I made a $100 deposit and received a $50 bonus. I meet the w/r (I believe it was 3x b+d) and cashed out. No problems whatsoever. However, Golden Tiger has told me that they made a mistake on my withdrawl and should not have processed my cash in because I did not meet wagering requirements. Therefore (according to their logic) I must meet previous wagering requirements on my current $500 deposit. They also told me that their wagering requirements have always been 15x b+d and were never 3xb+d. I'm sure there are people out there who can ouch for me.
They refuse to send me back my deposit unless I wager a ridiculous amount which I refuse to do since I did not recieve a bonus and I met the wagering requirements on my initial bonus.
Just wanted to give players a heads up that Golden Tiger casino and their sister casinos lie and use unethical tatics as a means of forcing players to play at their casinos under false terms and conditions. I will be taking this matter to Casinomeister but just wanted to inform everyone at Winneronline to think twice about playing at these casinos.
Thanks!
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