| Posted by: sdaddy at February 25, 2006, 6:51 pm | | Topic: African Palace/Indio Casino won't pay $30K Forum: Winner Online |
For those here not familiar with it, the following is my story published two weeks ago in InfoPowa Casino Cautions:
Quote:
CASINO CAUTIONS
10 February 2006
African Palace and Indio criticised by high roller
The operators of African Palace and Indio online casinos have been in many slowpay disputes with players going back to their days as a Futurebet software licensee. When they switched to Playtech software there were hopes in player-land that this wayward conduct would stop, but unfortunately it appears to have become worse with player complaints surfacing regularly.
One issue that stands out from the crowd in terms of both longevity and alue is described below by a high roller who mistakenly thought that these casinos would treat him with respect and honesty.
"In September of 2004 I took part in a weekend promotion running at African Palace Casino and its sister, Indio Casino. The promo was clearly intended to entice well bankrolled players. I received the promotional e-mails, and confirmed that I could participate. Between both accounts, I deposited $25,170 and finally withdrew $41,585, completing the wagering requirements playing mostly VP and some Blackjack.
"Then my troubles began. The previously attentive casinos would not respond for weeks as to why I was not being paid, except to say that management was looking into unspecified “irregularities with my accounts.” In November 2004, Neteller ery creditably agreed to step in and started investigating this case. After several more months, the casino management finally proposed a settlement of $28,740 for the two accounts, which I agreed to in the interest of resolving this case.
"Neteller was the third party in these negotiations and continued to monitor the casino’s compliance. While this was not clear at the time of the agreement, African Palace eventually stated that it was only going to pay the settlement in installments of $3000 per month. The monthly payments started in May of 2005 and then ended after only two months without explanation.
"In October 2005, I filed a complaint concerning this case with Playtech’s dispute channel. I never even received a response. However, the next month I received an additional $3000 payment from the casino. Unfortunately, the payments did not continue the following month or thereafter.
"To this date I have only received $12,000 of the promised amount and have no expectation I will receive any more."
This is a stunning example of casino bad practice, first in not paying out the original $41,585 to a player who had fully complied with all the conditions, and then subsequently in reneging on its own settlement offer. It's a cautionary tale for any other player - high-roller or otherwise....
Let this case serve as a warning to all about what this casino group is capable of. I wouldn't want to see any other player go through what I have.
If anyone affiliated with African Palace/Indio wants to come here and challenge my claims, they're welcome to it.
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