Casino Talks

Posted by: caruso at December 3, 2007, 9:17 am

Topic: Crystal Palace Withholding $22,000 in WINNINGS! Forum: Winner Online

Just found this in my blog article about DC's case, posted one month ago:

Quote:

Oh my God. I've should have read this earlier. Crystal Palace Casino stole $ 7.000,00 from me.
What happened:

May 27th 2007 we won a jackpot and (after loosing a bit) we wanted to cash $ 12.000,00.
In Crystal Palace Casino one can only withdraw a maximum of $ 5.000,00 per week.
We did however requested them all on the same day.

June 3rd we received the first $ 5.000,00 was approved.

Then we waited and waited.

We tried to communicate with support and asked them where are money was. They told us we had to send:
? FaxBack forms
? Credit card copies front and back
? Utility bills
? Drivers licenses
Which we did several times. Support kept telling us everything would be all right now.

June 26th they declined our withdrawal request.
July 24th they declined again
August 8th declined again
Every time we had numerous conversations with support and they kept asking us for our: FaxBack forms, Credit card copies front and back, Utility bills, Drivers licenses.
Every time we kept sending them in, although they should have received countless copies of them all.
We even sent e-mails for the attention of management and received no reply.

August 22nd Our withdrawal request was declined again and a manager withdrawal of $ 6.900,00 was approved.

We contacted support again. They told us because we redeemed a $ 20,- bonus on june 9th, we iolated the terms of the casino.

The $ 20,- bonus stands in no proportion to $ 7.000,00?
Why should this take 3 months?
Why is it possible after a withdrawal request to cash a bonus?
All this time we were not aware of the $ 20,- bonus redemption.

So we asked for the help of KGC http://www.kahnawake.com. That was 3 months ago. they can't do sh*t.

It looks like he stuck a bonus in the player's account to invalidate the withdrawal, after the withdrawal was made.

http://www.hundredpercentgambling.c...ud.htm#comments

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