Casino Talks

Posted by: caruso at June 16, 2007, 3:24 am

Topic: Crystal Palace Withholding $22,000 in WINNINGS! Forum: Winner Online

Some comments from Jetset about RTG's general slide further into irresponsibility and general roguedom:

http://www.casinomeister.com/forums/166548-post1.html

Quite right to - as are the suggestions about Conawake:

Quote:

1) Fast response to complaints - an immediate acknowledgement and then a fast attention to the issue followed by a decision. Most disputes should be capable of resolution within a few days.

2) Either employ an experienced person or train one up - perhaps in collaboration with the 'Meister.

3) Consistency - have a set of basic policies to cover principal areas of dispute that can be applied for speed and consistency.

4) Convenience - a well publicised online facility where players can lodge reports for fast attention.

5) Enforcement - make compliance with regulations and a responsive attitude to the Kahnawake disputes person a condition of a Kahnawake license. Operators must be required to communicate timeously with the dispute section in the event of a complaint.

6) Transparency - regular reports on dispute stats, and a preparedness to communicate with media and player advocates on serious issues (at one time the Kahnawakee would simply retreat into silence if contacted)

7) Kahnawake top management backing - a disputes person can only be as effective as the backing he or she receives from top management.

Unfortunately, the reality is that these operations all pay ery nicely WITHOUT responsibility and accountability, as does Conawake.

Look at the response to DC's complaint: six months it took them to say as follows:

Quote:

We have herd back from the operator and it was stated that your account is closed due to a breach of threatening to make charge backs which is a direct breach of the terms and conditions your winnings have been oid and will not be paid out.

That's a Conawacky "investigation": ask the operator what happened and pass the fairy story on to the player, who already knew it anyway, and in mangled English for good measure.

Looking for responsibility from RTG, at this point in the game and over a decade down the line, and however idealistic, is like looking for a irgin in a brothel.

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