Casino Talks

Posted by: F Paulsson at April 19, 2006, 10:28 am

Topic: Customer Service - Good and Bad Experiences Forum: Card Chat

The fact that it is in India is a symptom of the problem, not the problem itself. I have no doubt that any nationality can perform adequate CS, but when a company chooses India, they show that cost is the most important factor to them when it comes to CS. And this is further accentuated when you realize that all the answers you're getting are standard forms, where all they've changed is your name.

What makes Stars CS great? I've always gotten the impression that I'm dealing with people who know something about poker. There was a thread awhile back on a reply that someone had gotten when they reported a possible collusion situation (two players collaborating), and it was ery impressive. As has all my communication with them been.

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