Casino Talks

Posted by: millarski at April 16, 2006, 5:47 pm

Topic: Customer Service - Good and Bad Experiences Forum: Card Chat

I play at Bet365, and a few minutes ago while i was playing at a $0.05/0.10 NLHE table i tried to raise with pocket Aces and i was folded instead .

i contacted the customer services through the chat option, i explained what happened to the lady and she said it was because i took too long to act and was automatically folded. i told her i had pocket Aces and that i was going to raise no matter what and that i was ready to do so. As soon as it was my turn to act i selected the amount and clicked the button to raise, the screen froze and when it resumed i had been folded.

She then told me i had been disconnected and disconnections were not their responsiblity and i should take it up with internet service provider. i told her that i have an excellent broadband connection that hasn't had a single glitch in the 3 months i've had it. my brothers pc is also connected to broadband throught the same router and he was playing World of Warcraft, an online role play game, at the time of this incident and he wasn't disconnected. Again, she told me it was not Bet365's fault and that it was a problem on my end.

i closed the window after that and another opened to rate the service i just received, i gave it the worst possible.

i'm now looking for a new site to play poker on.

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