I believe Party's CS is based in India, yeah. The problem, I gather, is not so much cultural as it is more based in the fact that their CS staff knows how to do what they're told through instructions, but nothing else.
In my particular case, I went through 30 emails back and forth, trying to get them to understand that they had already called me to confirm my identity once, and that they couldn't call me at this point in time anyway, because I was on a business trip in Asia for a few weeks.
Since my girlfriend was home at the time, she noticed that they kept calling 2-3 times a day, and every time I sent them an email saying that I wouldn't be back for another two weeks, they sent me an email explaining why they had to call me, and then they tried a few more times that day.
I stopped playing Party around that time.
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