| Posted by: vinylweatherman at June 4, 2006, 11:41 pm | | Topic: bellerock being akward over ID - locked accs and no payouts. Forum: Casino Meister |
Quote: Originally Posted by marcholmes
Basically I've had 4 accs with Bellerock locked and funds withheld (apart from 1 acc where the deposit has been returned but winnings withheld).
They have asked for ID which I have supplied with no bother (ID that has been good enough for other casino groups and Neteller).
Bellerock claim there is a discrepency with the docs supplied and now insist that I get the POLICE to certify the docs before they will re-open the accounts and payout the money I am owed.
This is bang out of order, for a start the police will not be interested in certifying documents over here.
I've emailed 'John' the bellerock rep on here but he's not been much use, he won't answer direct questions such as:
What are the document discrepncies?
How am I supposed to get the Police to certify the documents?
It's a shady move by this group and I'd watch out people.
It is the job of a "Swearer of Oaths" to provide certification of a copy. They do this by seeing IN PERSON the original documents, and themselves producing the copy, which they then attach a seal of certification to - which is the "Swearing of the Oath" that said copy represents evidence of a true original document.
By sending this in as a JPEG negates the whole damn thing!, as the JPEG itself is NOT a certified copy, rather a copy of what may, or may not be, a certified copy of an original document.
This ID crap is beginning to get out of hand! While it is actually a requirement by eCogra, it seems to go wrong because the staff tasked with erification are not PROPERLY TRAINED - Obviously so, as if they were, they would know the POLICE don't do what they told the player to get done.
Sending in the ID should be followed by getting paid, not by the run-around. If the ID is evidence of fraud, only then should accounts be locked. How would they like it if eCogra revoked their seal, and THEN started trying to sort out this problem. This is support AGAIN for making advance erification to the casino's satisfaction before accepting the first deposit COMPULSORY. There would be no opportunity to "pull a stunt", they would have to turn away the player before making a cent from them (it would encourage them to speed up the process too).
|
| |
Similar entries:
bellerock being akward over ID - locked accs and no payouts.
Accounts locked at bellerock
Accounts locked at bellerock
MartinsPoker Reload.
Accounts locked at bellerock
Tropika/Microgaming BJ Payouts
MartinsPoker Reload.
bellerock being akward over ID - locked accs and no payouts.
River Belle not paying $8,000.00
WARNING river belle banking server problem
|
|
Casino Classic
Get $500 free on the house!
Categories:
best casino poker game internet poker poker room poker tournament poker tournaments gambling tips video poker play poker internet casino casino bonus poker bonus codes casino game poker games texas holdem tournament craps online poker free online poker online slots casino poker
Links:
Movie Talks
Forum Extractor
|