| Posted by: Let_It_Ride at June 19, 2006, 6:49 pm | | Topic: Jackpot Factory's Inspirational Stories Forum: Casino Meister |
Quote: Originally Posted by Jackpot Factory
Those of you who have had contact with the JF Group, know our reputation and know that we take our casino operation seriously...
In the past, we have ALWAYS held true to our word...
And in response to the comments about the speed in which we worked to resolve the situation, I would like to reiterate that we worked as fast as possible...
I understand it might take some time for people out there to trust us again...
yeah right I nearly fell for it, but it's just words, the reality when dealing with these people is ery ery different, as I found out in the last 4 days when trying to find out why I had not been paid.
(see arrgh - another casino withholding winnings thread)
Let me share my experiences with you all and show what little the staff at this casino think of us the players/customers
Friday, agent S promises me that I will be paid within 48 hours, maybe she said this in good faith or maybe just to get rid of me, we'll see...
Sunday, after the 48 hours are up and no payment, agent x says we'll send an urgent email to finance and pay you asap
Monday, agent y says we'll send an urgent email to finance and pay you asap, must be an echo in the office.
Okay now I'm not too happy, so agent y goes and speaks to supervisor G, he says no worries we'll make an urgent call to finance and pay you asap and we'll even email you within 3 hours to let you know how super we are
tick tock after 3 hours and no email, I give my PC a good shake and a few SPAM fall out but nothing from JF
speak to agent A, sorry supervisor G has gone home, so explain my story yet again, ah I see you were paid xxxx euros, er yes that was back in May and nothing to do with my call today! 20 mins later tap tap tap of keyboard okay I see that you've been paid, I say err sorry but I see on cashcheck everything is still 'work in progress' and also I check NETeller and nothing. So I ask agent A to email me to say I've been paid (not that I don't trust these guys). Yes we will sir as soon we get confirmation you've been paid, what! but! you just said I've BEEN paid!
Ask to speak to supervisor on duty, okay sir please told, tick tock, hello sir I'm sorry but supervisor S will not speak to you. I say why is that, because as far as we're concerned you've been paid. I say I'll call every hour until I get to speak to a supervisor and get something in writting to say I've been paid and it would be a common courtesy to explain to me once I get paid what the problem was.
Agent A says, sir you can call every hour if you wish, but you will lose your dignity with us and eventually we'll just cut you off! I'm so glad these guys record phone calls, management could use this in the next training session (training session wots that then?)
As I type this I still have no news from these guys (but hey at least I still have my dignity ) The rep here has been made aware, but ffs how long does it take to ring your finance ppl to find out wtf is going on? But I suppose it does help if you know who your finance ppl are, as one agent did not even know that!
So JF I would like to thank you from the bottom of my heart in making it easy for me to finally walk away from online gaming and a final word to supervisor S, please check your job description, I'm sure somewhere in there you'll find that your job is to speak to customers!
Let It Ride no more.
|
|
Casino Classic
Get $500 free on the house!
Categories:
free poker poker secrets poker hands texas holdem online casinos roulette gambling free casino poker chip sets gambling system gambling odds poker tables texas holdem tournament play poker internet gambling poker game casino chips casinos poker rules casino slots
Links:
Movie Talks
Forum Extractor
|