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Posted by: cnash1 at July 14, 2006, 11:33 am

Topic: "orchid casino does not want to pay" Forum: Casino Meister

They owe me money as well, I won there $5500 and they confiscated my winnings from the same reason of the invalid coupon story, it is amazing, you get a package offer of 4 deposits, then they changed all the package with different coupon, I used a first dep coupon that I got by email and the rest of the coupon that I got in the live chat, then the casino says that those coupon is invalid, it is a package deal, if the first coupon is alid and was sent by an email and also the rest of the coupon were accepted, how can you say that I used an invalid coupons, it was a package and Monata wanted proof on the 2nd and 3rd coupon because I have not won at the 1st coupon that was sent by an email, Monatan wants a proof, do you understand that ???

I played and won with coupons I saw in the webiste and the rest of the coupons from the live chat and I have to give them proof.

The other guy won at the firdt deposit bonus, well , they have no excuse not to pay him because I guess they also sent him an email at reg with the first dep coupon so he should have his proof.

Here is the response from montana

Comment: Dear Cara, The email you provided was for your initial deposit into the casino. The coupon in question is "JAEQ3", which the casino claims was not intended for you account on Orchid Online Casino. For that reason, our ruling is in favor of the casino. They have returned your $850 in total deposits and closed this account due to bonus abuse. However, if you can provide factual evidence, such as an email, that proves you were solicited for the "JAEQ3" bonus then we will re-evaluate our decision. Thank you. The Player Dispute Team

Here is an email I got at the registration, all the 4 deposits coupon were changed in their website after I played including this first deposit coupon which is mentioned here, What they say can't be true, all the coupons were changed as a package together, if the first coupon is alid then the rest should be alid.

A warm hello from your Play United Support Team. On behalf of all of us
here at Play United, we welcome you to the exciting world of online
gaming!

First we want you to know that you can contact us with any question,
comment or criticism you might have. Whether it be game play, deposits,
or payouts, just write and we will make sure your needs are fulfilled.
Our experienced Support Team is on duty around the clock to assist you.

Before you deposit, be sure to punch in coupon code XQ7TV and you will
instantly get a 100% Match bonus on your deposit. For complete info
check out our promotions page http://www.playunited.com/promotions.html .

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