Casino Talks

Posted by: vinylweatherman at June 20, 2006, 12:51 am

Topic: NE hacked, CON won´t repay me although they got my money($4700) Forum: Casino Meister

Quote: Originally Posted by chris_d

Okej, but Neteller also have protection againt this:
11.2. It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security alidation and erification checks, we are entitled to treat any transaction conducted by that person as alid and authorised by you and are not responsible for any loss or damage you may incur as a result.
I thought I had some kind of insurance but i guess not... But if I can´t get my money back from Neteller and they can´t protect it, then I would say that Neteller is useless.

Maybe I should try that even if CON is on the list: don´t bother. Can´t find PAB now, mabye it´s closed for the moment?

This was the answer I got from CON today:
"Please note that the new Casino On net account was registered with the
same details as your other Casino On Net and Pacific Poker account.
Additionally the same payment method was used to deposit, and a ery
similar email address. Therefore there was no way for us to now that
this account was not set up by you.

In addition, if your Neteller account details have been stolen by a
person unknown to you, then this is an issue that you must take up with
Neteller. This is in no way our responsibility.

I am afraid that further correspondence with us will only evoke the same
response, and we now consider this matter closed. No further
correspondence in this issue will be entered into."

There is two things I just don´t understand. First it seems to be 100% okey to open as many accounts as you like as long as you just deposite money and then lose it in the casino. The other thing is that they take my money without even think about it. This is stolen money and they know that the money doesn´t belong to them.

btw mitch I have looked at this post 2-3times a day but havent logged in.

Their argument is that they took the money in good faith, and believed at the time it was you opening a second account. They may have actually put their foot in it though. If the terms state that multiple accounts are not permitted, then you can argue that they would never have paid if you had won, and thus all wagers are null and oid.
I am not sure this is necessarily the case at Cryptologic though, it would depend on demonstrating that they would never have honoured a payment. If this other account was given a bonus, this would strengthen the case, as they would most likely have oided play due to "bonus abuse" if the fraudulemt accout had won.

It is worth looking into how the deposit was made, such as which IP address, and who registered the other E-mail address. Neteller is supposed to check on E-mail addresses, as well as other information, however, deposits at Intercasino are through the E-cash interface, not Neteller.
If they believe the account to belong to you, they should have no problem in giving you all the details so that you may launch a "police" investigation into what is a serious crime. If they claim confidentiality to the account holder, they are implying they know it is not your account, which makes them aware of receiving stolen money.

With Bryan now back, get a PAB in.

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