Casino Talks

Posted by: vinylweatherman at September 25, 2006, 9:38 pm

Topic: jackpot factory, fix your prb or close ur business Forum: Casino Meister

I have noticed this problem on and off for months running into years. I have noted all along that Jackpot Factory are by far the worst, and have been for some time. I have contacted support many times, but they are in denial at the factory, and it looks like the rule is to issue the standard fob-off (internet traffic, your ISP etc) and take the issue no further. It seems that the player community has finally had enough of this bull, and want a serious attempt by the casino operators to find a solution.
I have also found this problem at the Casino Action sites, although not as often as at Jackpot Factory.
The big problem at Jackpot Factory is the inability to log on in the first instance, but the second attempt seems to go through fine. I suspect that there is an underlying error in the way the Viper client interacts with the browser and operating system that adds to the existing issues. At some point, the casino interface deals incorrectly with priorities, such as opening windows behind the screen that require a response (impossible, as it is hidden), and blocking all user interaction in the mean time, including allowing closing the casino, minimising the interface to expose the hidden window etc.
I have also noticed that iper casinos no longer allow logon if the lobby homepage is unavailable to show, and the timeout on the casino is shorter than on the browser, so the casino falls over first, thus preventing connection. With casinos that have a "message of the day" this too will block gameplay if it cannot be fetched and displayed, and it is necessary to wait till it loads of times out on the browser with "page not available" before any lobby navigation is permitted.

Operators should bear in mind that the longer we are told to investigate it ourselves, the more will come to light about the inner workings of the casino side of the operation (RE above post). Software is never perfect, and occasionally such user investigations will uncover a flaw in the system that may or may not be responsible for the problem, but may assist in committing fraud against the casino. User investigations have already busted odds-on VP, and if they had looked seriously at the problem when first raised they would have had a chance to get away with fixing it on the quiet.
Far better that casino operators require that such complaints are LOGGED and PASSED ON, even if CS issue the BS response in the first instance, so at least the level of complaints can be assessed. MG should then look at the numbers over all the casinos to see if there is a common link that relates to the way the operator ends are set up rather than the location of players reporting the problems.
I had also suspected Kawanake, but this seemed unlikely as they have a large fibre optic link and tap into this, and I would expect the casinos themselves to run servers large enough to cope with the player base.
When I looked into this, I noticed that it was the case that packets failed to arrive back from the casino server, and the client software assumes a time-out. The client software fails to send a prompt back to the server, and this is possibly an oversight, as packets occasionally get lost on the internet. In these circumstances, the server has completed the game and sent the result, but it never arrives. The server has no need to send a reminder in this instance, as it has resolved the current game. The server will only respond again if it receives another "spin" or "deal" command packet from the client end.

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