Casino Talks

Posted by: mrracetrack at July 5, 2006, 5:15 am

Topic: SIERRA STAR CASINO... STAY AWAY!! Forum: Casino Meister

ivosh posted this:

Quote: Originally Posted by ivosh

dear mrracetrack

I wish to point out the following –
As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.

BULLSHIT... I have an active account with Play Gate casino... (as of July 3rd... when I deleted it from my computer)

That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.

More Bullshit... How would an e-mail to support@sierrastarcasino.com go to Playtech?

And I DID get "numerous" responses from Sierra Star casino... unless Playtech's new signature is this...

Quote:

With Best Regards,
Kema
Sierra Star Casino

The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.

More lies and Bullshit...

You responded with a "standard prewritten response" that did NOT give me a "specific" reason for locking my account... it offered a "bunch of possibilities" why my account was locked.

Quote:

Subj: Re: Important Account Information 2 [#1243013]
Date: 6/29/2006 10:13:08 AM Eastern Daylight Time
From: support@sierrastarcasino.com
To: XXXXXXXXXXX@aol.com
Sent from the Internet (Details)

Dear Customer,

Thank you for contacting Sierra Star Casino.

Our administration system is completely automated and has automatically closed your casino account.

The reason for this may be due to a number of reasons including (but not limited to) the following:

1. Previous activity in the gaming industry and/or affiliated casinos

2. Previous activity with regards to banking and/or credit card systems

We sincerely apologize for any inconvenience caused, but our system will not be able to maintain your account.

We are unable to further assist you, and we thank you for your initial interest in our casino.

Should you have any questions or concerns, please do not hesitate to contact Sierra Star Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,
Kema
Sierra Star Casino

You acknowledged this response and thanked us for the reply.

After receiving a 2nd e-mail from Sierra Star... an "exact duplicate copy" of the first response I received... this time from "Joshua"... this was the "Thank You" I replied with...

Quote:

Subj: Re: Important Account Information 2 [#1243013]
Date: 6/30/2006 5:35:19 PM Eastern Daylight Time
From: XXXXXXXXXXX
To: support@sierrastarcasino.com

Your response to my questions was an exact copy of the previous e-mail I received from you... a standard "cut & paste" generic response.

Is there anyone working for Sierra Star casino that can actually think for themselves and provide me with more than a robotic pregenerated reply?

It's places like Sierra Star that give the online gaming industry the poor reputation it has.

Unprofessional, incompetent and clueless people have no business trying to run a company. Unless the intent is to run it into the ground... which is what I eventually see as your ultimate fate.

Interesting that you iew that as a "Thank You"...

If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.

Only after I posted on this forum, and you read about this issue, did I receive a legitimate and factual response from your casino. It was from Sandra... who I did thank for writing.

We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.
Sierra Star Casino

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