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Posted by: ivosh at July 5, 2006, 2:02 am

Topic: SIERRA STAR CASINO... STAY AWAY!! Forum: Casino Meister

dear mrracetrack

I wish to point out the following –
As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.
That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.
The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.
You acknowledged this response and thanked us for the reply.
If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.
We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.
Sierra Star Casino

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