Casino Talks

Posted by: mrracetrack at July 3, 2006, 5:52 am

Topic: SIERRA STAR CASINO... STAY AWAY!! Forum: Casino Meister

Well... isn't this interesting...

Within an hour of me posting on here about this "issue"...

Sierra Star Casino decided to e-mail me a reason for locking my account...

This is, of course, AFTER they had told me:

Quote:

We are unable to further assist you, and we thank you for your initial interest in our casino.

Macgyver was correct...

It is for "what they claim" is bonus abuse...

This is the e-mail I got...

Quote:

Hi Bruce

I’m sorry but it appears that you have been flagged by playtech (our service provider) to be abusing the bonus system in other Casinos that are run by Playtech. Please note that this is our Service Providers decision and is not a decision made by the management of the Casino.

I’m sorry for any inconvenience caused.

Kind regards

Sandra

Sierra Star

I have no objection being "locked out"... that is their right to do so... but I DO experct to be given a reason when I asked.

It seems that only after someone posts something negative on the forums will a casino respond. That's not the right thing to do, and they know it.

Hardly what I'd expect from a "highly competent and professional" customer support staff"...

And they now deny it was them... it was Playtech who made this decision...

All I can say then is this... Playtech or Sierra Star "both" have the right to reject me as a customer if you choose to. I can accept that.

But to refuse to give me ANY SORT of explanation about this when I nicely inquired about this... is totally "unprofessional" and a poor way to "conduct business" in my opinion.

And to be honest... your accusatations are TOTAL BULLSHIT... if I'm a "bonus abuser" as you claim... why am I not locked out of Play Gate Casino? (not that it would matter... as I will NEVER play at any Playtech casino again)

It is apparent that Playtech deserves the "poor reputation" they have gotten... and ridiculous decisions like this will only enhance the "shit" reputation they continue to develop.

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