Casino Talks

Posted by: dc9999 at November 20, 2006, 8:03 pm

Topic: CRYSTAL PALACE - ISSUE WITH WINNINGS WITHHELD Forum: Casino Meister

I am also in the midst of a major dispute with Crystal Palace involving the withholding of over $22,000.

Being a compulsive gambler who wagers thousands upon thousands of dollars per year, my wife has repeatedly asked me to stop or at least curtail, my activities. Back in early August, I re-opened an account with Crystal Palace (and played for over 12 hours) when my wife asked me -again- to please stop, and cancel my account. Our anniversary wsa August 9, and feeling VERY remorseful, I sent them an email, dealt with live help, and unfortunately they never closed it...In fact, they WILLINGLY kept accepting my deposits for three more days....issuing "pop up" bonus $$ on top of it, so I keep playing. She sends them an email saying to please cancel/disable it or she would "deal with our bank directly and contest all future charges.." still they do nothing.

Finally, I tell her to calm down,,,she can monitor my online use, and it won't be a problem...she agrees, and I now send Crystal Palace their faxback form, ID etc . etc. so that I can't chargeback,,,,,(Note: I had played without incident for many years at many Cloud owned casinos, so I knew the drill..) Customer services emails me back AND ACKNOWLEDGES RECEIPT OF ALL DOCUMENTS PLUS THEIR AUTHORIZATION FORM

So,,, I continue to play, (limiting my deposits this session to $120 - and NOT using coupons because I don't like the playthrough requirements at most RTG sites,,,) Lo and behold and I hit TWO royal flushes (one for $4,000, the other for $20,000 in the same session!)

Now when I try to log back in the next day (with $22,718 still in my balance) I am locked out! Reason: Crystal Palace states my wifes "threatening emails" are reason enough to exclude me - and oid my winnings AND all of my deposits!! Again, they acknowledged and received their fax back auth. forms!!! PLUS, I had previously wagered with them and their affiliates for five years - depositing over 40K all w/o incident!!

So. I went through all the requisite channels (Montana Disputes, RTG corporate etc.) and here I stand.....no winnings released, and the thousands of dollars in deposits, held by Crystal Palace..the proverbial "double whammy".

Yes my wife did make some rather bold and pointed statements, and yes I did request my account to be closed. No argument there. BUT...the reality is that Crystal Palace WILLINGLY continued to take my deposits (and even issue random bonus $$) and ONLY WHEN I WON OVER $20 K did they finally move to close my account......I'm not aware of any legitimate casino (online or land based) that would do something so blatantly wrong.

Bottom line: You take an individuals money to play a game of chance - keep that money as a deposit - you must PAY that individual his or her winnings. Period. (unless of course they were discoverd to be cheating, card counting etc. which is not the issue here...) Very disconcerting,,,and as always I welcome Mr. Cloud's and/or RTG's rebuttal. Thanks.

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