Casino Talks

Posted by: vinylweatherman at May 25, 2007, 8:42 pm

Topic: River Belle not paying $8,000.00 Forum: Casino Meister

Quote: Originally Posted by lots0

Serious accusation there.

Never seen any evidence of a key logger bundled with any download from BelleRock.

Do you have any hard evidence of this?

>>>added

I agree, if she is making accusations like that without backing them up.

This could have related to a known MG bug that caused the banking page to issue an error message and advise to "try again" when in fact the money had been debited from the player's deposit method but not placed in the casino. If the player were to take the message at face alue and deposit again, there would be a double charge, and cashcheck would not correctly reflect this - in effect, the money anishes in the system. Getting it back is not easy because the onus is on the player to do all the work in tracing the transactions. With Neteller, it is a case of first realising what a load of BS the error message is, checking Neteller, getting the NT code if the transaction was debited, and going back to the casino to get them to look for it.
If players were not on the ball, they had a nasty shock when they finally checked their statements.
Given the seriousness and amounts involved, it is a surprise that blondie8104 is less than enthusiastic for the forum to get stuck in and help. Currently, it is just a broad accusation. In order to help, evidence is required so that others might work out what had gone on, and who was to blame.
The simplest step would be to get a print from the cashcheck records covering this time, these remain online for two years. This can be compared to bank and card statements showing the other end of the process.
If there is a difference between these amounts, then the casino's processor has lost the funds due to the infamous MG "time out" error, and should be able to trace them and replace them.
If the claim is that a fraudster logged into the account, and managed to deposit, gamble, and lose the money, then it may still be negligence by BelleRock. The main reason being the sheer amounts involved (if accurate), no casino should fail to notice a player dropping hundreds of thousands of credits, they should be looking at this from a responsible gambling iewpoint, and checking that the player was not in the grip of a compulsion. Secondly, the claim is that accounts were not locked on request, and any further fraudulent activity after this request is 100% down to the casino for failing to take preventative measures as requested by the player. Given how freely they locked the accounts of other players over rather minor matters, it seems odd that they could not lock these accounts where hundreds of thousands of credits were under investigation.
All blondie need do is back this up with some hard evidence that shows there is a case to investigate, forum members will then help as best they can; especially so those who bear their own grudges.
if this does not happen, what are we to believe, that this issue is not worth the bother as far as blondie is concerned, or has been found to have nothing to do with BelleRock, but with blondie more or less in denial.

If I had that kind of sum go missing from my accounts, I would have far more than 5 posts since November, and I would have been posting supporting evidence, as I did when another casino's processor repeatedly "lost" my money going the other way over a period of 9 months, and tried to tell me it was not their fault, and Neteller told me it was not theirs either - I had no place to go, but here (this kind of issue is strictly outside the remit of eCogra, but they can at least investigate what has really gone on).

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