Casino Talks

Posted by: ok2playme at April 11, 2007, 1:38 pm

Topic: River Belle not paying $8,000.00 Forum: Casino Meister

Quote: Originally Posted by inylweatherman

This issue boiled over yet again because BelleRock screwed up on the important matter of keeping the player both informed and confident of the process.

Now, the player suddenly sees "CONFISCATED" against the withdrawal in cashcheck, but worse, NOONE is able to explain this, or why promised return calls did not happen. Holiday is not an excuse, as the person making the promises knows full well they are going to be away, and should contact the player beforehand to give an update of the issue, and who to contact in the mean time.
By saying not to worry about what Cashcheck says, support have indicated that players should not have confidence in the accuracy of this tool, and perhaps Playcheck is equally prone to error (not correctly recording wagers etc.)
There is already a huge bug in EZBonus, and I have not noticed any enthusiasm from the casino to fix this either.

With one withdrawal now finally paid, let's hope the other follows soon so that this particular saga can come to an end.
If BelleRock cannot pay US players without these "games", they should stop accepting deposits from them.

Vinyl,

Again you make points that one being inside the box (waiting on monies) has yet to alidate. Your points as usual are well made and certainly well taken. I can't knock Stacey because she by far IS the most competent person I have been able to get assistance from. I do think Stacey has truly tried to help the situation and has yet to break any promises she personally made. However, it is a shame that a "team leader" Elcarto continues to follow in the footsteps of River Belles broken promises. I guess that is indicative of the River Belle infrastructure! However, you have made a rather important point! If we are told not to worry about the "wording" then that leaves the players to question the integrity of the systems in play. Those systems may not be isolated to just CashCheck but also Playcheck. Knowing the trust that has been broken and the amount of time it has taken by default to make River Belle come "clean" all entities involved should certainly choose words more carefully! I only have Staceys assurance as you read as to not to worry about the word "CONFISCATION" at it applies to a $10K cashout but I can tell you that if that WORD was applied to my house, my car etc. I would be quite concerned that something was really wrong. For now I continue to be at River Belle mercy until all monies are paid. However, with educated people such as yourself in this forum it has made life bearable in the last 60 days!!!

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