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Posted by: chuchu59 at September 17, 2007, 6:43 pm

Topic: Is this really 32Red Customer Support? Forum: Casino Meister

20 minutes is a long wait for such a short conversation. However, you did seem more irritated by the lack or absence of Rubies than with the length of the conversation. May I kindly ask which part of the conversation had the longest pause or delay. Was it the part where you said ANYTHING??? Maybe you should have mentioned during the conversation that you have been waiting for an unduly long period to let them know of your frustration.

Actually, just 2 days ago I contacted live support on an issue and after I gave the CSR my account number, she took about 6-7 minutes to check something for me. Though not exactly satisfied with her answer I appreciated that it did take time to sort and check things out. I wont say the service is impeccable but still satisfactory and better than those with no or pseudo live chat. Sometimes the chat is terminated right in the middle of the conversation.

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