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Posted by: Paj at November 4, 2007, 6:51 pm

Topic: Account blocked by Grand Virtual casino - Help needed Forum: Casino Meister

Hello,

I signed up to a Grand Virtual casino (1st one I have signed up for) and was playing there when I became unable to login. I e-mailed customer services to find out why this was and received the following response.

Quote:

Thank you for your inquiry. Your account has been permanently blocked
by our Operations Department. The reason for blockage is that your
computer used to set up your player account has been connected to a
known fraud ring. There will be no further debits and/or credits posted
to your credit card or your preferred payment method and thus no
winnings will be paid out.

Regards,
Customer Care Team

I had deposited $200 and my balance was approx $760 when I became unable to login.

How should I proceed as this is clearly not true?

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