Casino Talks

Posted by: BBKPoker at November 6, 2007, 11:32 pm

Topic: Playtech and its rogue sons Forum: Casino Meister

Quote: Originally Posted by XXLClubCasino

This is not entirely true. Playtech do care about each and every player complains. You can submit a complain directly to Playtech here: www.playtech.com

Playtech will contact the operator and request full disclosures of the player complain. Playtech will give their opinion about a fair resolution to the problem and urge the operator to act accordingly; the finale decision so remain to the operator.

Most of the complains are always involving bonuses and their associated conditions. Also please note that from daily 1000s of transactions in/out only a waste minority ends up in complain.

For our casino in 2006 we had 12 player complains and processed over 15'000 transactions (IN/OUT) so roughly 1 in a 1000 transaction will produce a complain that can mostly be solved between the parties without involving the meister or playtech.

Again 99% of any casino disputes are raised due to bonuses. To stay out of any trouble play without any bonuses and ask the casino to increase your comp rewards accordingly. You will enjoy online gambling 10 times more.

My experience with the Playtech dispute channel has been that it is little more than a rubber-stamp the casino decision, on legitimate disputes. They will accept most reasons a casino decides not to pay including the old arbitrary standby "promotion abuse"

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