Casino Talks

Posted by: henryVIII at June 28, 2006, 12:06 pm

Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister

Quote: Originally Posted by bb1webs

Hi all,

well I think VIP really drops the ball here.

Its quite obvious the player having seen that the game they wanted was NOT listed in the DO NOT play list; and even having the sa y to contact CS to make certain there is no mistake, then given the okay to play by CS: then the clever idea to totally protect themself by getting a screenshot of what the CS agent had said ...

says to me that this is the state that OG has reached, where a sa y player not only has to make certain the terms are read ... and written correctly to the point of contacting CS for confirmation ... but then on top of that getting positive proof the CS said what they said ... and then after all that: getting shot down the way it went is ... disturbing to say the least.

Geez! What's next? apparently they're suppose to be able to anticipate what the casino may change the rules to?

What really gets me most about this is the player did everything right to the point of practically getting things written in stone that it was okay to play ... and then the rep coming in here and showing just what you come to expect from dealing with CS ... and not just here but everywhere (seemingly) where people in positions of power show such little regard as what has happened here.

That rep came in and breezed thru the thread, and then did a poor job of his homework even after it had been pointed out ... enough times that anybody who read this thread with even the half interest that I had ... (because i don't know anything about VIP) could tell the problem is simple.

player wanted deuces wild
checked T&Cs, it didn't list it as a no-play
as backup, contacted CS and got an "its okay to play"
smart enough to get screenshot
then after going back to CS to check wagering requirements is told now that deuces wild is not okay.

well there's problem 1. - player made deposit understanding they could play a game they wanted. The casino screwed up and now expects the player to be the one to pay for it.

What any quality business, in any niche would do in this case is to honor the customer's original understanding because that is the rules they put their money out for:

the rest of this is just a sad slide down a steep hill and I'm sorry to have seen the pile up at the bottom.

VIP: if you're all that you're suppose to be; get your .. selves back in here and accept responsibility for your own mistakes and stop expecting players to pay for them.

Excellently put.

VIP's behaviour is just bizarre. How could they ever justify it? Good job the pleyer protected himself against VIP trying this kind of thing.

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