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Posted by: spearmaster at August 4, 2006, 4:55 pm

Topic: Bonus Issues at Mansion Casino Forum: Casino Meister

Quote: Originally Posted by pangloss

EH pointedly refused to check (and/or disclose) their logs beyond a teeney weeney time frame. To do so would have erified claims by kengam et al that their games had been cooked for God knows how long. Thus they escaped paying proper and due compensation to those affected by limiting the scope of enquiry.

Enter Mansion Casino - first they invoke the EH defence of bumbling software technicians. Second they limit paying compensation by pretending only players who actually complain and then actually suffer a bank roll loss are worthy of compensation.

The modus operandi sounds all too familiar to me Spear.

...

Pangloss, I forgot to welcome you to Casinomeister on your first post Welcome!

EH clearly identified the scope of the problem and identified the period in which the error affected accounts. They reviewed all play during that period and made compensation plus 20%.

Any period before that was NOT affected and no proof whatsoever of any irregularities during that time was given. Do not allow yourself to be swayed by cries of "Wolf!" so easily.

Mansion, on the other hand, did not introduce an error into the casino where there was none before - and even if they had, they should have been able to identify the period, and automatically review all logs during that period. Instead, they are requiring players to contact them to see if they are entitled to a refund, rather than reviewing all logs in question and automatically paying compensation - and, as you have seen from some players, the excuse of "having profited" is the reason being given for not paying compensation.

This scenario is thus completely different - by a long shot - and far more serious than any issue that arose with any other provider.

In my book, this is rogue behavior.

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