Casino Talks

Posted by: chuchu59 at August 24, 2006, 3:40 am

Topic: Giantvegas & Royaldice stiffed me for over $7000 Forum: Casino Meister

Quote: Originally Posted by SlotsJunkie

I have to side with Bryan on this one. There are too many things that are just plain fishy:

1. The screenshot of the T&C with the Date/Time window. Easily faked, and who does that? Who opens up the Date/Time window when taking a screenshot? Furthermore, this screenshot only appeared AFTER the player was asked if they had anything proving the date. It's the equivalent of changing the date and time on a camcorder and then ideotaping some "evidence", but in reality that date and time are meaningless because they can be easily manipulated.

2. This player staked their entire initial balance on a single number in Roulette...and won?! Assuming player-friendly European Roulette, the odds of this happening are 1 in 37 at each casino, or 1 in 1,369 combined (0.073%). How someone can escape a 97.297% chance of losing their entire deposit in one shot, twice in a row, is far beyond the scope of my own personal experiences with even the best of luck. Obviously it can happen, but with those horrible odds it makes this situation that much more suspicious.

3. Whenever there is a gray area in the T&C's, how difficult is it to go into Live Chat and ask for clarification? It takes 5 minutes or less, and you can take a screenshot of the chat window and/or answer "yes" when you are asked "would you like a transcript emailed to you?" at the end of the session. It's that simple. Some people might say that you shouldn't have to do this, and that it's inconvenient. Well which is more convenient, a 5 minute Live Chat session to settle it before you potentially iolate the terms, or a 15+ month pissing match that will never end satisfactorily for either side?

Hi Slotsjunkie,

Howcha doing as a webmaster?

From this player's style of betting, he will not be willing to contact live chat because the answer he will get is either to have the bonus removed before play or that winnings are oided if roulette is played. Since he didnt ask, if the terms and conditions were really altered after he deposited, he has a legitimate claim to his winnings and I think we are all agreed on this. Much as I sympathise with any player who are unable to get his rightful winnings, he has not convinced everybody that the terms and conditions were really changed afterwards. Then both Playtech Disputes and the casinos themselves havent even addressed this issue which I find to be ridiculous. Once these parties confirm on the actual date of posting these terms to the website, this is solved. The e-mail, as I said earlier, is totally irrelevant and does not assist in either the player's or casinos' arguments.

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