| Posted by: Nicole50 at November 25, 2006, 11:52 am | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Hi Guys:
before opening an account at this casino, I have isited the wbsite and I found out that they are offering 300 per cent for first deposit. Then I deposited just 25 euros to give them try. I got lucky and I have won 1400 euros . I got also my withdrawal in few days.
Even that I continued to deposit and playing at this casino but the surprise was that I never get bonus from them again. yesterday I have sent an email to the support asking why I could not receive the bonus like any other players. the support send me an email saying, that I have isited an affiliate looking only for bonus and that is why I am not allowed to get bonus in the casino.It make me crazy to see this response even me I don`t know which affiliate the support was talking about. I have sent a replay to them stating that I am free to play anywhere especially when the bonus offer attract me and of course when the casino offer a good bonus to players. the support does not reply again.
But in reality, the casino come with false reason to deny me the bonus just because I have won before at the casino and that`s what make them angry because I have won just with 25 euro deposit and it was my chance . I think this casino want peoples to loose only. Is that true and fair when isiting sites and casinos will deny me to get bonus.they use the word Abuse and they judge players without knowing them
You can read this email from the support :
Dear Nicole ,
When a player claims a bonus at any of our affiliate casinos, it is standard operating procedure for our security department to objectively analyze play activity for trends of possible bonus abuse.
In your case, we have noticed that you have been isiting several of our affiliate casinos for the sole purpose of claiming each casino’s bonuses with no intention of continuing play at that casino.
We strive to offer quality games and bonuses to stimulate player activity at a given casino, and our bonus money is allocated to players that enjoy the games on a regular basis.
As a result, you will no longer be eligible to claim any bonuses with any of our affiliate casinos. However, your account will remain active and you may continue to enjoy the games.
Warm regards,
Sue
Customer Care
Online Casino
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