Casino Talks

Posted by: eric5148 at October 14, 2006, 6:54 am

Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister

Quote: Originally Posted by liquidsoap

Maybe this is why you still have not met the wagering requirements yet.

Then why...

1. ...do I have a screenshot of the terms and conditions which clearly does not include casino war as a restricted game? I took this after my first withdrawl was declined.

2. ...did the live chat support person tell me that casino war is not a restricted game for clearing bonuses? This chat conversation took place after I had wagered twice the requirement. If the CS representative was wrong and casino war is in fact a restrictred game, that is their fault. Employee incompetence is not an excuse to cheat customers.

If they are changing the terms of the bonus AFTER I initiated a withdrawl, then that's just one more complaint I have about Amber Coast, and one more reason for them to be rogued if they don't quickly resolve these issues.

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